DEPARTMENT: Bonner General Ophthalmology

STATUS: Full-time, 80 hrs per pay period

SHIFT: M-F, Days - Hours may vary with the needs of the Department

POSITION SUMMARY: This position performs the general clerical functions in a medical office facility.

ESSENTIAL FUNCTIONS:

Reception of patients and visitors with an emphasis on positive customer service

Accepts patients in order of appointments, except STAT cases

Responsible for scheduling, telephone reception, filing and basic clerical support for patient charts

Assists patient in understanding insurance benefits, explains policies regarding deposits, billing and credit

Accepts payments and advises patients on payment of account

Performs clerical duties accurately and timely

Performs basic bookkeeping tasks for banking, including deposits

May be responsible for ordering supplies and maintaining an adequate inventory

Must demonstrate ability to tactfully handle difficult situations with patient, families and physicians; excellent problem solving and critical thinking skills

Must portray a positive, courteous and professional manner to patients, families, visitors, co-workers and physicians

Ability to remain calm and professional and focused on performing multiple tasks with many interruptions in a high stress, fast-paced environment

Ability to remain calm in emergency situations and have ability to work well in a high stressed, fast-paced environment

Must demonstrate safe and efficient use of all departmental equipment

Must be willing to perform other duties as needed and take initiative in new tasks

Must be punctual and in regular attendance

Must be flexible with the willingness to work different shifts, rotations and call-in

Maintains strict confidentiality regarding knowledge of all patient information (HIPAA), confidential staff and hospital business

Responsible for establishing and maintaining healthy interpersonal relationships with all staff members

EDUCATION: High school diploma or equivalent

EXPERIENCE: Minimum two year clerical/medical office experience preferred

SKILLS: Accurate typing of 45 wpm, basic computer literacy, ability to effectively learn new software programs required, ten-key by touch, medical terminology, ability to read, write legibly and speak clearly using the English language

PHYSICAL DEMANDS: Physical Demands of position are listed in job description

SUPERVISED BY: Director of Practice Management