Medical Office Clerk-160

Bonner General Health

Medical Office Clerk-160

Sandpoint, ID
Part Time
  • Responsibilities

    DEPARTMENT: Bonner General Orthopedics

    STATUS: Part-time, flex; 48-80 hours per pay period

    Minimum hours of position per pay period are 48 hours; Flex to 80 hours per pay period to cover planned vacations or long term absences which will be included in work schedule a minimum of two weeks in advance when possible.

    SHIFT: M-F, 8am-4:30pm; scheduled days will vary with the needs of the department

    POSITION SUMMARY: This position performs the general clerical functions in a medical office facility.


    Reception of patients and visitors with an emphasis on positive customer service

    Accepts patients in order of appointments, except STAT cases

    Responsible for scheduling, telephone reception, filing and basic clerical support for patient charts

    Assists patient in understanding insurance benefits, explains policies regarding deposits, billing and credit

    Accepts payments and advises patients on payment of account

    Performs clerical duties accurately and timely

    Performs basic bookkeeping tasks for banking, including deposits

    May be responsible for ordering supplies and maintaining an adequate inventory

    Must demonstrate ability to tactfully handle difficult situations with patient, families and physicians; excellent problem solving and critical thinking skills

    Must portray a positive, courteous and professional manner to patients, families, visitors, co-workers and physicians

    Ability to remain calm and professional and focused on performing multiple tasks with many interruptions in a high stress, fast-paced environment

    Ability to remain calm in emergency situations and have ability to work well in a high stressed, fast-paced environment

    Must demonstrate safe and efficient use of all departmental equipment

    Must be willing to perform other duties as needed and take initiative in new tasks

    Must be punctual and in regular attendance

    Must be flexible with the willingness to work different shifts, rotations and call-in

    Maintains strict confidentiality regarding knowledge of all patient information (HIPAA), confidential staff and hospital business

    Responsible for establishing and maintaining healthy interpersonal relationships with all staff members

    EDUCATION: High school diploma or equivalent

    EXPERIENCE: Minimum two year clerical/medical office experience preferred

    SKILLS: Accurate typing of 45 wpm, basic computer literacy, ability to effectively learn new software programs required, ten-key by touch, medical terminology, ability to read, write legibly and speak clearly using the English language

    PHYSICAL DEMANDS: Physical Demands of position are listed in job description

    SUPERVISED BY: Practice Manager