Job Description

Working as a Specialist with HR Service Management and Training & Development team members to complete tasks:

• Ongoing Continuous Improvement (CIP) activities to improve quality, efficiency and service delivery
• Event Management for the Bosch Training Center – North America (BTC-NA),
  to assist with the coordination of: catering, room set-up, participant
  materials and scheduling of on-site & off-site training
• Regular generation and analysis of operational metrics, and implementation of Customer Satisfaction measures
• Entry, maintenance & reporting of training related data (utilizing multiple platforms: SAP, internal customer ticketing system, Excel)
  
• Assisting with administration of regular projects involving acquisition of new customer groups into the HR Service portfolio
• Respond to Customer Inquiries (phone & email)