Job Description

Bosch Home Comfort has an opportunity for a Technical Service Intern to join the Bosch team and learn how to support our growing market of heating, cooling, and hot water systems. This internship requires a student that is customer focused and currently enrolled or has recently graduated from an HVAC program. The ideal student will have an interest in a manufacturer service role supporting Bosch and Buderus HVAC products for customers and contractors.

General Job activities will include but are not limited to:

• Providing phone and email-based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
• Interacting with other departments such as Product Management, Quality, Risk and Assessment, and Warranty and Return.
• Assist as needed with the support of new product introductions.
• Assist with complaint resolution, feedback or technical investigation when required.
• Exposure to computer based electronic records of calls and departmental emails.
• Reviewing technical materials to verify correctness.
• Assist with the creation of departmental technical documents and/or technical videos.
• Assist with trouble shooting and applications support internally to Customer Service Team and outside sales representatives.
• Assist the business with continuous improvement projects.

Qualifications

Required Qualifications:

• Must maintain a 3.0 GPA while enrolled in an HVAC program.
• High School diploma or equivalent.
• A positive attitude and mindset to learn and help achieve personal and team goals.
• Attention to detail, and an overall sense of urgency and ownership.

Preferred Qualifications:

• NATE certification.
• EPA certification.
• System piping, hydronics, venting, wiring experience.
• Retention oil burner experience.
• Demonstrated technical knowledge of the following: Oil and Gas installation and service, boiler, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems. Air - Conditioning circuits, Air conditioning, compressors, controls, ground loops, and domestic hot water systems.
• Strong problem-solving skills and willingness to take initiative, customer orientation, communication skills and ability to work as a team.
• Strong Phone Skills.
• Computer skills. Microsoft Word, Excel, Access or Outlook a plus.

Additional Information

Work Environment: Phone and computer based general office environment for daily work, home office, site visits when available.

All your information will be kept confidential according to EEO guidelines.

** Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.**

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled