Job Description

WHO IS BOSTON HARBOR CONSULTING?

BHC is an industry-leading SAP implementation partner and software development company that provides innovative Configure, Price, Quote solutions to leading companies worldwide. Founded in 2009, BHC leverages its deep understanding of cloud platform technology, and large enterprise needs to deliver CPQ solutions that drive performance.

Our mission at BHC is to provide solutions that make a meaningful and positive impact on our customer's operations. This mission defines who we are and extends through our client relationships and our company culture. We understand that great people make a great organization. We are seeking individuals who believe in what they are doing and are inspired to make a difference.

At BHC, we believe in developing our people. We wish to identify and build on your strengths to help you do your best work every day. We have opportunities to help you learn new skills through both internal and formal training programs. From on the job training to formal development courses, we will help you sharpen your skills and develop your career.

In our company, the Business Analyst is a vital link between business needs and existing information technology capabilities. The ideal candidate can conceptualize the gaps between current and future state scenarios, and can effectively articulate in both verbal and written communications, how to bridge these gaps with solutions that will help our clients to achieve their goals.

THE OPPORTUNITY

POSITION: Client Engagement Manager

LOCATION: Remote with some travel required

Boston Harbor Consulting is seeking a Client Engagement Manager to oversee technology consulting projects using the following SAP Sales Cloud products:

1. SAP Configure Price Quote (CPQ)
2. SAP Commerce
3. SAP Commissions
4. SAP Cloud Platform Integration

RESPONSIBILITIES:

• Manage SAP CPQ engagements, including end-to-end ownership of the project from kick-off to post-production support
• Create and manage project schedules encompassing development, testing, and go-live activities
• Oversee requirements gathering with clients and running user story grooming sessions with key stakeholders
• Obtain requirements sign-off for each sprint to ensure compliance with client objectives
• Provide coordination and leadership for both internal and client project members
• Build rapport with client project sponsors and mitigate conflict as necessary
• Learn the client's business as a subject matter expert
• Identify and track customer pain-points, and gaps between business process requirements and systems capabilities
• Break down business problems into functional and technical requirements
• Manage project budget and prepare and distribute project invoices to clients
• Identify opportunities for enhancements and refinements to BHC service delivery processes
• Manage the activities and tasks associated with multiple projects simultaneously
• Ensure project team complies with timesheet entry guidelines by entering hours and task detail daily in the timesheet system
• Ensure project team complies with requirements gathering guidelines by documenting all user stories and acceptance criteria in JIRA
• Be able to work flexible hours due to the location of customers and teams globally
• Support the development of training and implementation material
• Develop an understanding of the features, capabilities, and limitations of SAP CPQ
• Monitor project progress by tracking development activity, resolving bottlenecks, and publishing status reports
• Communicate with senior management regarding project progress in writing and daily meetings

​REQUIREMENTS:

• Bachelor's degree in an appropriate field of study or equivalent work experience (Computer Science, Engineering, other quantitative fields, or equivalent practical experience)
• 5-7 years of technology consulting project implementation experience
• Strong written and verbal communication skills including technical writing
• Demonstrate strong analytical and critical thinking skills
• Organized with excellent time-management skills
• Ability to work remotely and willingness to travel domestically
• Willingness to travel at least 20%
• Proficiency in Microsoft Excel
• Microsoft Access and or SQL experience is a plus
• SAP Sales Cloud experience is a plus
• Salesforce.com experience is a plus
• User Interface Design is a plus
• PMP, Certified Business Analyst, or Certified Scrum Master a plus
• Detail-oriented, analytical and inquisitive and able to affect change

Company Description

Boston Harbor Consulting is the service provider that you turn to when you want a successful CPQ implementation. With over seven years of SAP CPQ experience and deployments across 20+ industries, our expertise is unmatched. Our solutions deliver intuitive rich user experiences that streamline the order to cash process and deliver real value. With over 130 skilled professionals, we provide implementation services to clients worldwide. With our combined onshore and offshore delivery model, we offer some of the most competitive rates that you will find. Why start from scratch when you can jumpstart your SAP CPQ or SAP Commissions implementation with our innovative solution framework. Call us to learn how we can assist you with your project.