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CRM QUALITY ASSURANCE ANALYST II,IS&T Applications

HealthFitness

CRM QUALITY ASSURANCE ANALYST II,IS&T Applications

Lexington, SC +1 location
Full Time
Paid
  • Responsibilities

    If you have a passion for helping individuals navigate and understand their employee benefits, we want to hear from you! HealthFitness is on the lookout for a talented Benefits Specialist to support our corporate client site in Anderson, SC .

    Let's take a closer look:

    In this role, you will put to use your skills of educator, investigator and detail orientation to assist our client's employees and their family members in understanding, navigating, and receiving the best value out of the healthcare, wellness and employee incentive programs provided by our client. You will provide support both face to face, telephonically and via email to our client’s members, making an impact every day as a resource to save them time and cost as well as reducing their stress level.

    Schedule: 40 hrs/wk, M-F 7:30a- 4p, up to 25% travel

    Why you should consider working for HealthFitness:

    Join a team that will not only utilize your current skills but will enhance them as well. Our comprehensive benefit package includes: Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401K-including employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

    What you bring with you:

    • High School Diploma required.
    • Must have a minimum of 3+ years of related healthcare/health insurance experience, claims processing, or provider billing.
    • Demonstrated experience in researching issues, problem-solving, organizational skills and time-management.
    • Strong presentation skills for a variety of audiences; you could present at new hire orientations, benefits fairs, health screenings or other site requested meetings.
    • Demonstrated ability to work independently in a fast paced, constantly changing environment with minimal supervision.
    • Proficient in Microsoft Office Suite (Excel, Word, Powerpoint), data entry and electronic mail applications.
    • Applicants must meet hiring requirements including but not limited to pre-employment drug test. ****

    You may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 800-636-3304 or jobs@hfit.com for assistance.

    HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

    For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

    Keywords: Dubuque, Human Resources Assistant, HR Assistant, Human Resources Specialist, HR Specialist, Benefits Specialist

    Required Skills

    Required Experience

  • Qualifications
    • Bachelors Degree in Business, Computer Science, Information Systems, or another related field 
    • 3-5 years of experience with QA Analysis and Software work preferred. 
    • Experience preparing test cases and producing planning and test strategy documentation as required. Should be able to understand and translate requirements and instructions into happy and non-happy path test scenarios.
    • Experience in executing different types of testing from functional (negative, break-fix, A/B), regression to system-wide testing.
    • Experience triaging/troubleshooting issues and impact analysis.
    • Effective oral and written communication skills 
    • Demonstrated knowledge of testing as part of software development lifecycle and enterprise integration frameworks
    • Understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies 
    • Experience with basic SharePoint functionality is a plus.
    • Prior experience with ITIL or equivalent Service Management framework and ServiceNow is a plus
    • Experience working on projects/issues of medium to high complexity 
    • Intermediate to advanced computer skills in the following software packages: MS Word, PowerPoint, Excel, Visio, and/or LucidChart
    • Possesses the ability to multi-task and switch priorities. Deadline is driven with little oversight 
    • Team player; professionalism and self-confidence

     

     

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

  • Locations
    Lexington, SC • Anderson, SC