OVERVIEW: Management Science Associates, Inc., (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking an Information Systems Analyst to join the MSA CORPIT group.
RESPONSIBILITIES:
- Analyzes and evaluates desktop hardware and software relative to client requirements and site environment
- Monitors system configurations including software and hardware recommending modifications as needed to ensure system reliability and security
- Troubleshoots and administers MSA’s enterprise desktop environment related to desktops, notebooks and virtual workstations
- Supports and administers MSA’s MDM user community
- Provides technical leadership for MSA’s desktop support team
- Oversees incoming service desk tickets ensuring they are addressed appropriately
Required Skills
- Four-year degree program in Computer Science or related discipline, or equivalent experience learning information technology concepts, plus knowledge of servers, systems administration and Microsoft based operating systems
- Minimum of two years’ related experience with Microsoft client workstations and Microsoft server environments
- Experience working with Microsoft System Center Configuration Manager along with a general understanding of VMware and Citrix technologies
- SharePoint and Microsoft 365 experience a plus
- Customer service skills including good written and oral communication, documentation details, organization, follow-through, deadline awareness and responsiveness
- Troubleshooting skills and the ability to work independently as well as with others to solve complex system related issues
- Must be a team player with the capabilities to lead when needed
Required Experience