EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season. And we make our clothes to last—and then take them back through our Renew team to be reworn and loved again, or through our Waste No More team, to be remade into entirely new felted designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to cultivating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency.

Values Statement:

As a founder led Company, our values are deeply embedded in and shape our culture. Our values are a shared responsibility embodied in every position and are intended to be woven into all that we do; how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.

• We are authentic
• We thrive in connection
• We trust each other
• We innovate through creativity
• We are committed to the health of the whole
• We are united by purpose

Position Summary: ****

The position will be responsible for user account administration, networking monitoring, mobile device management and monitoring, and system updates. The role will also partner with other IT staff to help support overall IT efforts. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills. The position will be required to generate monthly reports and assist with vendor management .

Summary of Duties and Responsibilities:

• Trouble shooting, installation, and configuration of system software. Working directly with end users and IT staff to resolve technical support issues and implement solutions
• Perform schedule and deploy upgrades (Firmware, IOS updates / critical patches.)
• Identify and troubleshoot network issues (Firewalls, VPNs, Routing, Switching, etc.) in LAN, WAN and wireless environments
• Manage and support Cisco WebEx Teams Unified Communications Platform and VoIP phone systems
• Administration of Active Directory, Webex, Soti, AirWatch, and other software titles as introduced.
• Perform intermediate to advance level enterprise security patching and application updates on Mobile Devices and systems.
• Perform intermediate to advanced level troubleshooting and remediation of issues with mobile devices and deployed applications
• Reviewing and carrying out software and systems request directives as required. Overseeing the troubleshooting and owning software and systems problems; notifying outside vendors if required
• Supervising the work of vendor technicians to assure compliance with specifications and agreed-upon levels of service. Maintaining accurate documentation of MDM systems architecture, inventory, and security measures associated with the company's mobile devices.
• Creation of both Internal and external documentation as it relates to IT systems.
• Working with all IT team members to assess and solve company-wide IT issues. Collaborate and contribute as a team member understanding personal and team roles.
• Provide Tier 3 support for escalated technical service requests.

Required Skills

Required Experience

Education:

Bachelor’s degree in Computer Science (or related area), or an equivalent combination of education and relevant work experience. Relevant certifications, i.e. Windows, Cisco, etc. are a plus

Required Skills &Experience:

• 4+ years of progressively responsible experience with maintenance and troubleshooting of mobile devices, networking, system software, and drivers in support of end user computing devices.
• 3+ years’ experience with systems administration, troubleshooting, maintenance-related programming, and production support.
• Demonstrated experience with MDM systems administration.
• Understanding of Active Directory architecture.
• Demonstrated project management skills.
• Experience in supporting the Microsoft suite of application software.
• Knowledge of Wi-Fi, local and wide area networks technologies.
• Demonstrated experience working with hardware and software vendors
• Excellent interpersonal and communication skills required; Must be able to translate highly technical language for teams of various tech literacy levels
• Excellent customer service skills
• Scripting and/or automation experience is a plus
• Experience with AWS and Azure is a plus

The hiring salary range for this role is $90,000 - 100,000/yr. dependent upon experience and qualifications. In addition, we offer competitive benefits including a generous clothing allowance, wellness reimbursement program, and a flexible work schedule.

EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

The successful candidate must hold a Ph.D. or equivalent degree in Computer Science or a related field and have a demonstrated successful teaching and research record. We welcome applications from candidates with a terminal degree who have extensive professional and industry experience as well as an interest in teaching and applied research.

RESPONSIBILITIES: Faculty duties include teaching up to six courses at the graduate and undergraduate levels per academic year, including blended and online courses, conducting active research, participating in course and curriculum development, and mentoring part-time faculty and students, as well as providing service to the department, college and the university. This is a full-time non-tenure track appointment at the rank of Associate Professor of the Practice, with a 2-5 year renewable contract. 

This faculty position offers significant opportunity for interdisciplinary and collaborative scholarly work, including research and curriculum development within Metropolitan College and Boston University, as well as the greater Boston area. 

SALARY: Commensurate with experience.

DO NOT APPLY THROUGH THE BOSTON UNIVERSITY HR WEBSITE.

Applicants should submit a cover letter stating career objectives, suitability for the position, research goals, and approach to teaching, as well as a curriculum vitae, and three letters of reference, preferably via email. Candidates who, within their application materials, substantively address their experiences, strengths, and opportunities for growth regarding diversity, inclusivity, and full participation at Boston University will receive the highest priority/consideration. Applications will be reviewed as received until the position is filled.

Submit applications online: HTTP://WWW.BU.EDU/CSMET/ASSOCIATEPROFESSOR/

Department Contact:

Ms. Kimberly Richards, Director of Program Administration

Boston University Metropolitan College

808 Commonwealth Avenue, Room 250

Boston, MA 02215

KIMRICH@BU.EDU

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.