Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Trustmark is seeking a Document Specialist to join the team.

Job Overview

Document Specialists are critical members of our TMK VS service delivery model. These individuals support the entire VS division by applying technical skills and business knowledge to initiate or perform transactional work through Dynamics, G360 eCor, Xpression, CSS, Mainframe and Microsoft systems. Document Specialists manage VB company correspondence by interrogating the correspondence and company record and reviewing records for integrity and completeness before digital distribution and/or digital storage. Additionally, this role is responsible for triage and delivery of incoming company checks; production of outgoing policy refund checks; researching and reprocessing policy addresses to ensure time sensitive mail, checks and contracts are delivered to customers, handling of duplicate policy contract requests and policy summaries.

KEY ACCOUNTABILITIES

MANAGE INCOMING COMPANY CORRESPONDENCE

• Manage digital correspondence from lockbox, emails and faxes
• Manage traditional paper correspondence
• Identify types of requests by functional area and appropriate system through which work is to be digitized and distributed (e.g. G360, Dynamics)
• Digitize and distribute work to appropriate functional areas with the VB division

MANAGE INCOMING COMPANY CHECKS

• Triage of incoming checks and based on type of check and from whom check is initiated
• Ensure timely delivery to appropriate bank lockbox or Treasury department

MANAGE OUTGOING REFUND CHECKS

• Produce Billing Team refund checks from CBS system
• Produce and match check with documentation and create mailing labels
• Ensure completeness of and scan records of the disbursement into G360 MANAGE RETURN MAIL
• Using internal systems, records and external search tools, research and update policy holders addresses
• Reprocess and/or resend time sensitive mail, checks and policy contracts
• Ensure completeness of and scan records of updated addresses and mail into G360

MANAGE DUPLICATE POLICY REQUESTS AND POLICY SUMMARIES

• Compile all documents and produce duplicate policies in accordance with approved state filed policy documents and applications.
• Compile and encrypt documents to email Accident Policy Summaries
• Ensure completeness of and scan records of fulfilled requests into G360

Other duties as needed/assigned.

REQUIREMENTS

• High School diploma/GED
• Ability to meet deadlines
• Ability to work in an environment that requires meeting standards of production & quality
• Must be organized and detail oriented

Preferred

• Experience in Microsoft Word and Excel

Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Required Skills

Required Experience

• ASL/ English fluency (i.e., manual, and written communication)
• AA degree + 5 years interpreting in post-secondary settings, or BA degree + 3 years in post-secondary settings
• Massachusetts State Screening/QA or National Certification
• Minimum 3 years administrative ASL/English Interpreting experience

This position is eligible for Boston University's generous benefits package including health, dental, life insurance, tuition remission, paid time off, and so much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.