Job Description

Job Description

Bounce is a fintech startup transforming how people pay off debt, leveraging machine learning, automation, and deep personalization tailored to borrowers’ financial situations.

For creditors we:

• Transform how you transact; Bounce AI allows creditors to control liquidity and risk. Unlock potential by capping your downside while chasing unlimited upside.
• Empower consumers with a seamless & flexible digital first collections platform to maximize recoveries and enhance the experience.
• Utilize a highly optimized funnel, from the first message to payment plans; our platform evolves based on real-life interactions and continues incoming data feeds.
• Reduce legal and operational risk with automated compliance. Designed by experts, enforced by code.
• Unlock customer insights by exploring new data sources. Take your origination & servicing ahead of the curve.

For borrowers we:

• They are set up for convenience, so you don’t have to speak with anyone. Manage your plan whenever, wherever and if you need help, one of our resolution experts is always available via live chat or phone.
• Provide a safe, secure, and compliant service with one goal: to help you move forward.
• Allow choosing a flexible repayment plan or customize one of your own. You can also pay now, later, or in small amounts over time.

Job brief

We are looking for a Call Center Representative that can motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
• Follow communication “scripts” when handling different topics
• Communicate with consumers to establish repayment plans and resolve questions or concerns
• Attend educational seminars to improve knowledge and skills
• Meet key performance indicators as outlined by management
• Adhere to expected quality and compliance standards

Requirements and skills

• Previous experience in collections, customer service, and/or sales
• Strong verbal and written communication skills
• High attention to detail and critical thinking
• Problem-solving, negotiation, and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work in a fast-paced and changing environment

What makes a good Call Center Representative?

A successful Call Center Representative must have an excellent attitude toward their work and empathy for consumers experiencing financial hardship. They should also have excellent interpersonal and social skills to provide consumers with the best service and solutions.

Current Available Full Time Shifts:

M-F 8:30am to 5:30pm

Paid Training Program:

2 week, full-time training program

Bounce is an equal-opportunity employer that is dedicated to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

Bounce AI is a fintech startup transforming how people pay off debt, leveraging machine learning, automation, and deep personalization tailored to borrowers’ financial situations.

For creditors we:

Transform how they transact, allowing creditors to control liquidity and risk.
Empower consumers with a seamless & flexible digital first collections platform to maximize recoveries and enhance the experience.
Utilize a highly optimized funnel, from the first message to payment plans; our platform evolves based on real-life interactions and continuously incoming data feeds.
Reduce legal and operational risk with automated compliance; designed by experts and enforced by code.
Unlock customer insights by exploring new data sources.
For borrowers we:

They are set up for convenience and ca manage their plan whenever, wherever, with representatives always available via live chat or phone to assist.
Provide a safe, secure, and compliant service with one goal: to help them move forward.
Offer flexible repayment plans or the ability to customize one of their own, giving them the option to pay now, later, or in small amounts over time.

Company Description

Bounce AI is a fintech startup transforming how people pay off debt, leveraging machine learning, automation, and deep personalization tailored to borrowers’ financial situations.\r\n\r\nFor creditors we:\r\n\r\nTransform how they transact, allowing creditors to control liquidity and risk.\r\nEmpower consumers with a seamless & flexible digital first collections platform to maximize recoveries and enhance the experience.\r\nUtilize a highly optimized funnel, from the first message to payment plans; our platform evolves based on real-life interactions and continuously incoming data feeds.\r\nReduce legal and operational risk with automated compliance; designed by experts and enforced by code.\r\nUnlock customer insights by exploring new data sources.\r\nFor borrowers we:\r\n\r\nThey are set up for convenience and ca manage their plan whenever, wherever, with representatives always available via live chat or phone to assist.\r\nProvide a safe, secure, and compliant service with one goal: to help them move forward.\r\nOffer flexible repayment plans or the ability to customize one of their own, giving them the option to pay now, later, or in small amounts over time.