Job Description

JOB SUMMARY

The Customer Service Representative must bring in potential consumers by assisting with questions, and suggesting products and services based on consumer needs. Customer Service Representatives assist in processing transactions, correspond with consumers, and fulfill customer requests.

MAIN RESPONSIBILITIES

• Manage sales accounts

• Assist customers via phone, email, and face to face

• Inform consumers on policies and terms

• Identify customers' needs and suggest resolutions

• Qualify consumers based on provided information

• Open and maintain customer accounts

• Enter customer data into company database

• Resolve customer complaints via phone, email, or face to face

KEY QUALITIES:

• Strong public speaking and communication skills

• Adapt and respond to customer needs and personality

• Ability to present projectsExcellent communication and presentation skills

• Ability to multitask, quickly and efficiently

QUALIFICATIONS

• Previous customer service experience preferred

• Positive employer referrals

• High School Diploma or Equivalent required

• Undergraduate/College degree preferred

• Previous management experience welcome

Company Description

We are a diversified marketing and sales firm with ventures integrating telecommunications, non-profits, energy, technology and philanthropy. Guided by the vision of founder, we combine creativity, the ability to engage audiences, and an understanding of “what's next” to deliver innovative ideas as a leading architect of engagement marketing