POSITION SUMMARY:
Performs IT end user device configuration, installation, support, maintenance and troubleshooting at the desk side or remotely for all employees of Boundary Community Hospital and its affiliates. Responsible for analyzing, designing and implementing solutions for the desktop environment. Develops, strategically plans, and implements recommendations for end users and management. Has knowledge of commonly used concepts, practices and procedures within a particular field. Has strong organizational skills and is able to meet tight deadlines as well as coordinate, prioritize and communicate project statuses. Manages multiple issues and projects with excellent multitasking skills. Requires independent judgment and excellent critical thinking, troubleshooting skills and is accountable for consistently delivering excellent customer service.
POSITION QUALIFICATIONS:
Associate’s degree with emphasis in Information Science or related discipline from accredited institution.
A minimum of 3 years’ relevant experience may be accepted in lieu of an Associate’s degree
CompTIA A+ certification preferred
CompTIA Network+ preferred
Advanced knowledge of Microsoft Operating systems, Windows based applications is required
Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
Advanced knowledge of computer peripherals including but not limited to printers, fax machines, scanners and mobile devices
Must have good critical thinking skills
Must have excellent customer service skills
Working knowledge of MAC OS and SCCM a plus
SCHEDULE:
20-25 hours per week; part-time
ESSENTIAL JOB DUTIES/REQUIREMENTS:
Accurately documents assets
Collaborates and works well with other IT teams
Communicates with employees, physicians, patients and families in person, via email and phone
Completes all mandatory training requirements
Completes project work as assigned on time and with the highest level of quality
Documents assets accurately
Engineers solutions for the desktop environment including but not limited to Windows Operating system, images, group policy and applications
Escalates incidents as needed
Evaluates, plans and implements the replacement and upgrades of IT end user hardware and software
Familiar with standard concepts, practices, and procedures within the field
Maintains knowledge base documentation
Manages internal department projects as needed
Monitors end user device stock and ordering
Must be able to work independently and with a team as needed
Must wear Personal Protective Equipment (PPE) as situations require maintaining Infection Control standards set by the Hospital.
Performs other related duties as assigned
Provides excellent customer service
Regular and predictable attendance is an essential job function
Relies on experience and judgment to plan and accomplish goals
Responsible for accurate asset disposal following all security protocols
Responsible for testing of images, updates and software packages
Works incident and service requests to completion for all employees and clients in person at the desk side, using a remote tool or over the phone
NON-ESSENTIAL JOB DUTIES/REQUIREMENTS:
All other duties as assigned.
Performs other related duties as assigned
Familiar with standard concepts, practices, and procedures within the field
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Competent to meet age specific needs of the unit assigned