POSITION SUMMARY:
The Specialty Clinic Registration Clerk provides reception, phone coverage, and clerical support for the specialty clinics, and is responsible to perform the efficient and orderly registration of patients to ensure accurate patient information is collected. They will answer phones and schedule appointments and well as verify insurance, maintain medical records complete prior-authorizations, and coordinate with outside departments for surgical procedures.
POSITION QUALIFICATIONS:
High school diploma or equivalency required.
Must have a minimum of 2 years reception/secretarial or public relations experience performing administrative support duties and/or dealing with the public preferably in the medical field with experience in scheduling, registration, and/or medical records.
Previous insurance billing, prior authorization, and eligibility check experience preferred, with medical terminology knowledge and procedural understanding of hospital admission process.
Proficiency utilizing copy/fax machine, multi-lined telephones, and computer usage, including Outlook, Microsoft Office, Excel, etc.
Must have excellent organizational skills, ability to multitask and to work autonomously within the parameters of the job.
Must be able to prioritize multiple projects, maintain multiple time lines, and have the ability to understand and carry out written and verbal instructions.
CPR/BLS must be obtained within 90 days of hire for the position
Must have excellent interpersonal skills and the ability to write clearly and legibly on all reports, forms and written communications used by this position/department.
SCHEDULE:
Full time position, Monday - Friday
ESSENTIAL JOB DUTIES/REQUIREMENTS:
Welcome patients, clients, family members, and visitors in a professional friendly manner, ascertains their need and directs them accordingly, while showing tact and empathy at all times.
Maintains positive and effective working relationships with the department, hospital departments, medical staff, community agencies, and other health care agencies.
Must have the ability multi-task with interruptions and stay focused on tasks related to job function.
Ability to answer a multi-lined phone politely and promptly, and either schedule patients or document accurately the telephone messages, then routing them appropriately.
Register patients by verifying demographic and financial information, ensuring current data is complete and accurate, scanning current insurance cards, photo IDs, and thoroughly explain process of registration procedures/payment requirements of insurance plans.
Ability to explain billing policies regarding deposits and credit, and collect co-payments and/or deductions from patients at the time of check-in by following established procedures for issuing payment receipts and securing collections received.
Complete prior-authorizations, referrals, and scheduling of testing for patients, then updating EMR with the information, and coordinating with surgical department for authorized procedures and cases.
Maintain a safe, clean, and comfortable environment, and assists with cleaning and preparing treatment rooms.
Completes all Medical Records requests. Administers the creation, reproduction, security, and maintenance of departmental records in compliance with HIPAA regulations.
Responsible for completing additional duties as assigned, including checklists for opening, closing, chart prep, taking minutes for department meetings, assignments given related to clinic registration role, and additional duties as assigned.
Must wear Personal Protective Equipment (PPE) as situations require maintaining Infection Control Standards set by the hospital and your department.