Be fit. Change lives. Have fun.
The Studio Manager is wholly responsible for a studio location and driving outstanding business results. The Manager accomplishes this by inspiring the team to achieve, empowering them to act and helping them believe their goals are possible. The Studio Manager will:
Grow Studio Performance - Achieve performance goals by generating leads, selling memberships and helping customers achieve their results. Ensure the team achieves daily, weekly and monthly goals.
Develop Studio Team - Lead by example, train people to train people and develop people to grow into their career path goals. Lead, manage and hold team members accountable to their success expectations.
Operational Excellence - Ensure studio opens/closes daily, is clean, stocked and follows all brand standards. Provide “Above and Beyond” customer service, facility operations and manage the budget.
Responsibilities:
Meet and exceed all sales goals and revenue-related key performance indicators (particularly new memberships, closing rates, renewals, and attrition)
Manage, hire, train, and develop sales staff
Lead all promotional, guerilla marketing, lead generation, and sales efforts, including:
Street team tactics (flyer distribution, sign spinning, flash mobs, etc.)
Engaging with local schools, businesses, and sports & community organizations
Outbound telephone reach; cold calling
Social media promotion
Follow up and follow through with all prospective clients
Lead OTF studio tours with prospects and/or fitness program holders
Establish and maintain an effective customer referral program
Conduct daily follow-ups with Sales Associates regarding attaining sales goals
Train Sales Associates regarding best sales tactics and closing techniques
Maintain accurate records using established OTF sales systems
Work closely with Coaches to ensure that members have first-class experience every time they visit
Participate in minimum of 1-2 OTF scheduled workouts per week
Attend and participate in all relevant OTF training programs
OPERATIONAL DUTIES:
Responsible for 30-60-90 and annual OTF staff performance reviews.
Enforce OTF corporate policies, business practices, systems and processes.
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries(general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
Provide and maintain the highest level of customer service
Provide effective decision making regarding customer service issues
Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
Responsible for ensuring that the facility is clean, maintained and operationally sound.
Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.