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Shipping Clerk/Customer Service Representative

Bow Haus Inc

Shipping Clerk/Customer Service Representative

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Job Description

    BOWHAUS HAS AN IMMEDIATE OPENING FOR A FULL-TIME SHIPPING CLERK/CUSTOMER SERVICE PROFESSIONAL.  We ARE SEEKING CANDIDATES WITH A MINIMUM OF 2 YEARS EXPERIENCE AS A SHIPPING CLERK AND/OR CUSTOMER SERVICE REPRESENTATIVE.  A TRADITIONAL AND DIGITAL PHOTO BACKGROUND IS PREFERRED.  

    JOB SUMMARY

    • Expedites and routes movement of art incoming and outgoing.  Organizes small package and freight shipments in airline, train, and trucking terminals, and shipping docks.  Provides customer service and resolves issues by offering solutions, explanations and options.

    GENERAL ACCOUNTABILITIES

    • Advises staff on shipping schedule and estimated delivery dates.
    • Organizes local messengers to deliver materials or final goods.
    • Determines method of shipment and prepares bills of lading, invoices, packing labels and other shipping documents for both domestic and international shipments.
    • Estimates freight or postal rates and records shipment costs and weights.
    • Tracks delivery progress of shipments.
    • Coordinates shipping schedule with Production staff engaged in packing and shipping merchandise.
    • Maintain records of all goods shipped, received, and stored.
    • Contacts vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs. 
    • Assists with drop offs or pick ups of sensitive and fragile client originals.
    • Answers multi-line phone system.
    • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • *The company reserves the right to add or change duties at any time.

    JOB QUALIFICATIONS

    • Education: High school diploma or equivalent
    • Experience: 1-3 years' experience as a shipping clerk with experience in international import and export procedures.
    • Experience with Fedex and Quickbooks preferred. 
    • Experience in customer service.

    SKILLS

    • Proficient with Microsoft Excel
    • Strong communication skills
    • Monitoring
    • Critical thinking
    • Judgment and decision making
    • Problem solving
    • Troubleshooting

    Company Description

    BowHaus is a leader in Limited Edition Printmaking for fine art photographers and collectors. We specialize in digital retouching, large format printing and custom framing and facilitate packaging and shipping. Our Archival Pigment Fine Art prints and frames hang in galleries and private collections around the world.