Benefits:

Flexible schedule

Opportunity for advancement

Training & development

About the Role:

Pacific Resident Theatre Ensemble is looking for an enthusiastic and personable Box Office Assistant to join our team in Venice, CA! This is a fantastic opportunity to be part of a vibrant theatre community, serving as the first point of contact for patrons and helping bring the magic of live performance to our audiences.

Responsibilities:

Process ticket sales, reservations, and exchanges in person, by phone, and online

Provide exceptional customer service to patrons before, during, and after performances

Manage box office software and maintain accurate ticketing records

Handle cash, credit card transactions, and daily reconciliation of sales

Assist with will-call, group sales, and subscription patron inquiries

Coordinate with front-of-house staff to ensure smooth patron flow on performance nights

Respond to patron inquiries via phone and email in a timely and professional manner

Requirements:

Prior customer service, box office, or ticketing experience preferred

Strong communication and interpersonal skills with a friendly, welcoming demeanor

Comfortable handling cash transactions and point-of-sale systems

Ability to work evenings, weekends, and holidays as required by performance schedule

Detail-oriented with strong organizational and multitasking abilities

Passion for theatre and the performing arts is a plus

Proficiency with basic computer applications and ticketing software

About Us:

Pacific Resident Theatre Ensemble is one of Los Angeles' most beloved intimate theatre companies, dedicated to producing powerful, thought-provoking performances in the heart of Venice, CA. Our loyal patrons return season after season for the exceptional storytelling and close-knit community atmosphere we foster. Our team is passionate, collaborative, and united by a deep love for the art of live theatre.