SALES GREETER

SUMMARY

Receives customers and assists them by performing the following duties.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Greets all customers entering the sales area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location.

Controls sales department traffic flow.

Determines if customers coming into sales have an appointment.

Maintains a clean and safe service drive area, free of dirt, water, leaves, etc.

Maintains a professional appearance.

MARGINAL DUTIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• No prior experience or training.
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills Required Experience

SKILLS & ABILITIES

Computer Skills:

Experience using eMaintenance and ERP systems.  MS Office (Word, Excel, Outlook)  

Other Requirements:

Lean and Continuous improvement experience preferred. Excellent communication, both oral and written. Must be able to communicate effectively via telephone, email and written means. Ability to identify, train and lead high performance teams to successful outcomes. Excellent customer service skills. Must be able to multi-task while ensuring follow up and follow through on required tasks. High degree of organization and ability to work effectively in a fast paced environment.  

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

+--------------------------------------+--------------------------------------+ |   |   | +--------------------------------------+--------------------------------------+ | Physical Demands | Lift/Carry | +--------------------------------------+--------------------------------------+ | ---------------------- --- | +----------------------------------- | | Stand F | ------------------------------------ | | Walk F | ---+ | | Sit F | | ---------------- --- | | Manually Manipulate O | | | Reach Outward O | | | | Reach Above Shoulder O | | 10 lbs or less O | | Climb O | | | Crawl O | | | | Squat or Kneel O | | 11-20 lbs O | | Bend O | | | Grasp O | | | | Speak F | | 21-50 lbs O | | ---------------------- --- | | | | | | | | | 51-100 lbs O | | | | | | | | | | | Over 100 lbs N | | | | | | | | | | | ---------------- --- | | | | | | | | | | +----------------------------------- | | | ------------------------------------ | | | ---+ | | | | Push/Pull | | | | | | | | | | +----------------------------------- | | | ------------------------------------ | | | ---+ | | | | ---------------- --- | | | | | | | | | | | 12 lbs or less O | | | | | | | | | | | 13-25 lbs O | | | | | | | | | | | 26-40 lbs O | | | | | | | | | | | 41-100 lbs O | | | | | | | | | | | ---------------- --- | | | | | | | | | | +----------------------------------- | | | ------------------------------------ | | | ---+ | +--------------------------------------+--------------------------------------+

+--------------------------------------------------------------------------+ | Other Physical Requirements | +--------------------------------------------------------------------------+ | --- ------------------------------------------------------------------ | | ------------------------------- | | • Vision (Near, Distance, Color, Peripheral, Depth) | | • Ability to wear Personal Protective Equipment (PPE) - Safety glass | | es, steel toe shoes, earplugs | | --- ------------------------------------------------------------------ | | ------------------------------- | +--------------------------------------------------------------------------+

WORK ENVIRONMENT

Ability to work in an environment that can become very hot (temperature) depending on the weather.