Job Description

Human Resources Manager

Bradford-Scott Data Corporation

Fort Wayne, IN

Bradford-Scott Data Corporation, an industry leader in credit union core processing software solutions, just created a seat at the table for an outstanding Hardware Support Representative. Is that you?

A bit about us…

In 1984 founder, Bob Elliott, started a little medical software company which he named after his sons. A few years later, the opportunity came along to expand into financial software. Bradford-Scott, affectionately known as BSDC, partnered with three other great businesses in a joint venture called Sharetec, guided by the simple premise that shared technology is better technology.

Sharetec develops robust, user-friendly data processing solutions that enable credit unions all over the country and world to serve their communities. And over the last 35+ years, Bradford-Scott has become an industry leader in providing core processing software solutions to credit unions across the U.S. and Caribbean. The employees of Bradford-Scott take great pride in serving over 125 credit unions and their members every day.

Acquired by Evergreen Services Group in late 2020, Bradford-Scott is now under the expert leadership of CEO Steffi Decker and marching towards rapid growth and expansion into new markets.

We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.

What sets us apart are three things: customer commitment, persistence, and self-improvement.

1. We are committed to providing our customers with nothing but the highest level of customer service.

2. No matter the obstacle, we find answers or create solutions.

3. We constantly look for ways to improve our products, our service, and our work.

Reporting directly to the hardware manager, you’ll join a group of individuals that understands the true meaning of teamwork.

Your charter’s components:

1. With each hardware support case worked, develop subject matter expertise to aid teammates and customers.

2. Interact with customers daily and exhibit the highest level of customer service.

3. Embrace challenging problems - Diagnose and resolve hardware and software-related hardware issues through research, testing, and troubleshooting.

4. Provide remote assistance for the installation and/or configuration of cables, operating systems, software, and/or other physical devices.

5. Accurately process and thoroughly document all case activity.

6. Use technical and analytical approaches to deliver outstanding service and support to end users via remote connections.

PREVIOUS IT HELPDESK EXPERIENCE IS REQUIRED!

Logic, dependability, time management, initiative, a thirst for knowledge and a “can-do” attitude are some of the keys to success as a hardware support representative.

Credit unions have many choices when it comes to core processing solutions.

So, we must differentiate ourselves from our competitors– by both our service and persistence. Our hardware support team must achieve quality case resolutions within an acceptable timeframe while providing the customer with exemplary customer service.

Are you ready?

If hardware support for an established financial services company with its sights set on growth sounds appealing to you, let’s have a conversation. (Confidential, of course)

Company Description

Bradford-Scott Data Corporation, one of the Midwest's largest and most successful core software providers for credit unions across the United States and Caribbean, is under new leadership and marching towards rapid growth and expansion into new markets.