Job Description

Bradford-Scott Data Corporation is seeking a SOFTWARE SUPPORT REPRESENTATIVE to join our growing team. At Bradford-Scott, our outstanding support team members are dedicated to providing exceptional customer service and support to our clients. Our Software Support Representatives work in a call center environment while providing software support for Bradford-Scott Sharetec clients in the use, functionality, and understanding of our products.

IN THIS ROLE YOU CAN EXPECT TO:

• Ensure timely resolution of minor to complex client software issues through data analysis and functionality troubleshooting using resources available for resolving issues.
• Respond to client inquiries concerning system software and operator problems in a timely manner.
• Interact with clients to gather information about their software issue.
• Recommend or perform actions to correct problems.
• Regularly provide updates, status, and completion information to the client.
• Continually grow and increase your knowledge of the Sharetec product.
• Use Bradford-Scott’s client management system to create, track, and document details on the specifics of client issues.
• Communicate responsibly with all parties involved in issue resolution to meet and manage client expectations.
• Support Bradford-Scott’s mission of providing our clients the highest quality in service and support.

BASIC REQUIREMENTS FOR CONSIDERATION:

• High school diploma or equivalent is required.
• A minimum of 1 year of experience in a Software Support position, or in a position which demonstrates systems knowledge and experience is required.
• 1+ years of Credit Union/Banking industry experience (teller, lending, member services, etc.) OR basic troubleshooting/technical experience.
• Experience working independently and the ability to multi-task and deliver on performance expectations.
• Flexibility to work after-hours and/or participate in on-call rotation as needed.

PREFERRED SKILLS, EDUCATION, AND EXPERIENCE:

• Associate degree or higher in Business, Finance, Computer Science, or related field is preferred.
• Credit union or other financial service industry work experience.
• Strong decision making and problem solving skills involving troubleshooting moderate to complex issues.
• Excellent interpersonal skills
• Strong organizational skills.
• Ability to prioritize workload and manage one’s time.
• Knowledge of and experience with Microsoft Office (Outlook, Word, Excel).
• Strong analytical ability, especially in a technical environment.
• Excellent written and verbal communication skills.
• Proven time management skills.
• Exceptional customer service understanding and orientation.
• Ability to work effectively with all levels of the organization.

SOME OF THE PERKS OFFERED BY BRADFORD-SCOTT:

• Medical, dental, vision, STD/LTD, 401(k), life insurance, casual dress code, and more.

JOB TYPE: Full-time, classified as non-exempt (OT eligible)

SALARY: starting at $17.78/hr. ($37,000 annualized)

TO APPLY: Send resume to cbowlin@bradfordscott.com.

Bradford-Scott Data Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

Bradford-Scott Data Corporation is one of the Midwest's largest and most successful core software providers for credit unions across the United States and the Caribbean.