Job Description
ACCOUNT COORDINATOR
This entry-level position provides an opportunity to join a culturally laid back (but very busy!) digital marketing company. We’re looking for a resourceful, strategic, problem-solving, kick-ass self-starter with a strong work ethic to join the Account Management team.
As part of the Account Management Team, you’ll be focused on running a variety of projects - ranging from websites and mobile apps to branding and strategy. As Account Coordinator, you will work under the Head of Account Management with the joint goal of project success and client satisfaction.
This job comes with endless (and immediate) opportunity for growth — Yes, really. We believe strongly in promoting from within and we are growing FAST. Anyone at Brain Bytes who works hard and puts out excellent work will see their opportunities growing as rapidly as our company is.
If you want to learn, grow, work hard, and become a digital marketing expert, then Brain Bytes Creative is an incredible place to start.
At Brain Bytes Creative, we give employees an opportunity to build and shape the agency, own and drive results that matter, and create a better future for themselves and our clients. We work hard to stay ahead of what other agencies pay talent and encourage our people to pursue their own interests outside of work, travel, and have fun together both at and outside of work. We infuse teamwork into every program and exalt values around sharing the mental load and freedom: Freedom to be ourselves, freedom to work in a way that works for us, freedom to try new things, and freedom to take big risks and fail spectacularly.
But with that freedom comes a great amount of responsibility — to succeed at Brain Bytes, you must have an entrepreneurial mindset and work hard AF.
CORE RESPONSIBILITIES:
To support the Account Management team by serving and managing the Production departments.
To learn and master the workflows of Brain Bytes Creative, so to be better able to anticipate the needs of the internal team.
ACTIVITIES:
Client service:
Begin to learn assigned clients’ industries, preferences, and ways of working.
Maintain and manage client reference materials (i.e. our master spreadsheet, preferences sheet, branding documentation, etc.).
Review all client communications on assigned accounts and begin to route the asks/needs/changes with Account Manager oversight.
Account & project coordination:
Assist in timeline planning for projects and retainers.
Build agendas and take notes during internal meetings.
Route work between departments, internal stakeholders, and their account manager.
Review deliverables and call out basic mistakes.
Basic problem-solving on the day-to-day shifts in deliverables, activities, or timeline changes.
Manage tasks and schedules within our project management software, FunctionPoint.
Ensure the production team maintains a healthy allocation and that work is spread evenly among the departments.
Agency and department growth:
Ensure all internal records (documents, spreadsheets, files, drives) are kept organized and up-to-date.
Assist in the profitability management of accounts by ensuring projects are completed at or under the assigned number of hours.
Build, improve, and document new and existing processes.
Regularly seek professional development and certifications in digital marketing basics (Google Analytics, Google Ads, etc.)
Basic administrative assistance to assigned account manager(s), as needed.
BENCHMARKS TO JR. ACCOUNT MANAGER:
Shows mastery of internal workflows and documentation processes.
Can accurately and swiftly anticipate the needs of the production team.
Masters all Account Management related FunctionPoint responsibilities.
Begins to lead, or MC, all internal meetings.
Begins to lead timeline planning for small projects and retainers.
Begins to anticipate the needs of Account Managers.
GOAL LENGTH OF TIME IN ROLE:
PREFERRED SKILLS & QUALIFICATIONS:
Bachelor’s degree from an accredited university
Experience in the digital marketing industry - agency experience preferred
Project management basics
Excellent written and verbal communication
Extremely organized and able to manage many deadlines at once
Candidates must be local (Atlanta area) or relocating to the Atlanta area
Intelligent and eager to learn
Resourceful self-starter
Strategic thinking and problem solving
Professional and responsive
Strong work ethic
Thrives in a collaborative environment
Low ego, honest about shortcomings and open to giving and receiving feedback
THE PERKS OF BEING A BRAIN BYTER:
25 days of PTO to start, with additional day added with each year of service
Health insurance premiums are 100% covered
Fitness Reimbursement program
Flexible work from home schedule
A FEW BOOKS WE’RE INTO:
The 5 Dysfunctions of a Team by Patrick Lencioni
The Power of Habit by Charles Duhigg
A New Earth by Eckhart Tolle
Lean In by Sheryl Sandberg
CANDIDATES MUST BE LOCAL TO (OR RELOCATING TO) THE ATLANTA AREA. Please note: we are still supporting the option to work remotely FT during the pandemic.
This position reports directly to the Head of Account Management while working closely with the Account Management and producing teams (SEO, Paid Media, Content, Data, Design, and Development). Opportunity is a full-time position with full benefits — and limitless opportunity for growth and leadership as the company expands.
Company Description
Brain Bytes Creative is a diverse and close-knit team of creative individuals who love what we do. Since 2009, we’ve been bringing together programmers, designers, and marketers to combine high tech and marketing expertise with marketing savvy and originality. Our company creates strong, measurable results and solid relationships between companies and their current and prospective customers.