Job Description
The Associate TSR must be a self starter, technically proficient, and have strong communication skills. Strong customer service skills are a cornerstone for succeeding in this role. The associate technical support rep will work with a team of IT Analysts to understand the technology we use and how to support our end users.
You will maintain and support IT assets within our company. You will support the company’s technology operations, and implement necessary IT assets, configurations, procedures, and systems.
You have a basic operational understanding of how our IT systems work. You have the ability to support and troubleshoot computer hardware/software, network, video/conferencing, email, directory, and applications. If you don’t know the answer to a support question you have an understanding of the internal support systems available to triage or escalate as necessary. Your work is operational. The majority of your time is spent responding to ad-hoc support requests through our ticketing system or in person. Your work is high quality and you solicit and internalize constructive feedback and ask questions.
MAIN RESPONSIBILITIES:
Qualifications
Additional Information
All candidates must be US Citizens or Green Card holders.
This is an onsite position.