Job Description
A successful IT Support Representative must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.
The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
MAIN RESPONSIBILITIES:
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Ensure computer hardware (HDD, mice, keyboards etc.) meets functionality requirements
- Install and configure appropriate software and functions according to specifications
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of data residing on computer systems
- Identify computer or network equipment issues and recommend solutions where appropriate