Job Description

Brainlab is currently recruiting a Support Specialist to serve our Radiotherapy customers in San Francisco, CA.

Brainlab’s Support Specialists perform custom installations and provide analysis and guidance for a customer utilizing the company’s product portfolio.

RESPONSIBILITIES:

• Perform custom installations to establish functionality for complex radiotherapy and radiosurgery products
• Resolve product issues through detailed analysis and utilization of engineering expertise
• Update and service radiotherapy/radiosurgery products
• Effectively communicate with customers to understand complex problems and adequately troubleshoot issues
• Instruct users in calibration checks, surveys, and maintenance of radiation therapy equipment
• Deliver high level customer service
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams
• Perform periodic preventative maintenance
• Demonstrate and promote Oncology Solutions products and services at client meetings
• Keep abreast of new developments regarding Brainlab and competitive Oncology Solutions products and services through training and independent research and analysis

REQUIREMENTS:

• B.S. in Biomedical Engineering, Electrical Engineering, Mechanical Engineering or IT Technology required
• Must be a self starter, working without close supervision and be able to successfully manage service activities in assigned territory
• Demonstrated engineering experience with medical devices
• Computer expertise, familiarity, and demonstrated expertise with hardware troubleshooting
• Able to apply critical thinking and perform analysis successfully under challenging conditions in a clinical environment
• Knowledge of medical linear accelerator or microwave RF systems and computer networks preferred
• Robotics and/or electro-mechanical systems service experience preferred
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
• Excellent organization and time management skills, and the ability to manage many work streams simultaneously
• Excellent written and oral communication skills
• Professional and confident demeanor
• Works well in a team environment and individually
• Proactively approaches his/her contribution to the organization
• Demonstrates leadership abilities
• High comfort level with software and technology in general
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical
• Must be able to lift 50 pounds and work on ladders
• Ability to travel 80%

ADDITIONAL COMMENTS: In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more. Visit us at: www.brainlab.com Brainlab Inc. is an EEO-AA employer. F/M/V/D No phone calls - please.