Job Description
We're looking for an experienced Community Manager to join our client-embedded Community Partnerships team. Communication skills are critical to this role's success, as you embody our client's voice by creating content, engaging with their Media Partnership team in supporting the work of Strategic Communities and the We The Culture Community, celebrating and supporting Black Creativity.
You will be responsible for helping develop and implement their community engagement strategy, which means building relationships comes naturally to you as you’ll work cross-functionally with product teams, legal and PR so they can support and filter the correct information and escalate if needed.
Qualifications
WHAT YOU’LL DO
Oversee content creation (internal and external partners) and manage the content calendar.
Plan and execute content for one or more of our clients programs while collaborating with internal and external partners to ensure all content meets their standards, is relevant to the needs and motivations of community leaders, and to ensure a positive experience for their community leaders.
Manage content calendars
Manage and moderate posts and analyze data for insights and iteration
Surface and prioritize community feedback with the product team to create a feedback loop for monitoring team discussions and helping our client become a community leader with this audience.
Handle day-to-day community moderation
WHAT YOU’LL BRING
5+ years of community management experience for a brand or nonprofit
Experience in managing content calendars
Experience in content creation and dissemination
Experience working cross-functionally with an array of internal teams and stakeholders, prioritizing tasks, and managing deadlines to balance short-term needs with long-term strategic initiatives in a fast-paced, entrepreneurial environment
Understanding of various management tools including community forums
A mature attitude with the ability to lead from the back
Exceptional listening skills and a thoughtful nature
BONUS POINTS IF HAVE
Experience working on a global scale with both internal and external partners
Experience working closely on data and insights to report out the impact of community engagement
Experience in coaching others and sharing community management best practices
Additional Information
Brainrider is invested in creating a diverse and inclusive environment where everyone belongs and has the opportunity to grow. We are committed to consistent learning within our team and are focused on providing a workplace free of discrimination and harassment that supports BIPOC and other marginalized communities.
Due to COVID-19 guidelines this role is 100% remote, work from home until further notice. No relocation or sponsorship offered. This is a full-time, embedded position working with our client.