Job Description
Brainrider is looking for an empathetic leader and manager with exceptional relationship-building ability to join our Creative Services Team, managing both the day-to-day client relationships and embedded creative services team members we have working inside one or more of our clients.
We need someone who is passionate about facilitating the success of both clients and team members by bridging the relationships and communication between both sets of stakeholders, ensuring that client needs are being met, team members are feeling respected and valued, and the Brainrider vendor relationship is healthy.
This role requires a high level of proficiency in active listening, empathetic relationship-building, trusted advisor skills, team management experience, and a deep understanding of the projects and skill sets that make up marketing and creative execution/studio teams in large and enterprise companies.
You care deeply and equally about client AND employee satisfaction, and understand the value of balancing the two.
You will make the biggest impact by stewarding our values and cultivating meaningful client relationships serviced by happy, motivated embedded creative team members.
In this role, you are the face and primary point of contact for all day-to-day client and employee contacts, so you have the ability to shape the experience of clients and Brainrider employees at all levels of the organization.
AREAS OF FOCUS:
CLIENT SATISFACTION: You will ensure our clients are satisfied with the value we are providing, and are likely to recommend us to their peers and commit to long term relationships.
TEAM SATISFACTION: You will also ensure our employees working on the client business are satisfied with the work experience we are providing, and are likely to refer Brainrider to future hires as a great place to work.
RESPONSIBILITIES
Qualifications
Additional Information
NO RELOCATION OR SPONSORSHIP OFFERED. THIS IS A FULL-TIME POSITION BASED IN THE WESTERN U.S. WITH PRIMARY AREAS OF FOCUS AND PRESENCE IN THE SF BAY AREA, SEATTLE, LA AND POSSIBLY NYC.
DUE TO COVID-19 GUIDELINES THIS ROLE IS TEMPORARILY 100% REMOTE.
WE OFFER: competitive annual salary plus PTO, medical, dental, vision, 401(k), and other benefits and onsite perks, including flexible schedule and flexible work location.
THE FINE PRINT: