Job Description
A northwest manufacturing company is seeking an Inside Sales / Customer Service Representative for a temp to hire, first shift, $18-20 hour position. Ideal candidate must have at least 2 years of similar work experience.
Summary : The customer service person provides support in the sales department to our customers and outside sales team by assisting with inquiries concerning product pricing, availability, product applications, order status and other information vital to providing our customers a great experience. This position requires a positive, can-do and detail-oriented individual open to continuous process improvement and team success.
Job Responsibilities:
· Must be able to provide great customer service by responding promptly to customer inquiries via oral or written communication (i.e. phone, email, or fax).
Obtains and evaluates all relevant information necessary to respond to inquiries, enter orders and evaluate which products are the right fit for customer applications
· Must be comfortable with learning and using our ERP system for daily activities as well as an online quoting platform and using CRM to enter customer notes as appropriate
· Enters customer orders and checks for correct pricing
· Handles customer complaints and completes RMA processes in a timely manner
· Communicates and coordinates duties with internal departments (production, purchasing, shipping, etc.)
· Helps to collect past due invoices
· Provides freight quotes & shipment tracking information
Skills/Qualifications:
· Two years of experience in customer service/inside sales with an industrial product offering
· Strong analytical, organizational and communication skills
· Strong computer skills with proficiency in Microsoft Office software programs (Excel, Word, Outlook), CRM and ERP systems
· Detail oriented with critical degree of accuracy regarding record keeping & data entry
· Outstanding verbal and written communications skills