Full Time role

Locations in : Cornelius, NC, Cleveland,OH, Long Island,NY (Bohemia) and Burnaby/Vancouver, Canada

Overview:

The Branch Manager oversees all operational, technical, and business functions of the calibration laboratory.

• This role ensures high-quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience.
• The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards.

Responsibilities:

• Oversee day-to-day lab operations, including scheduling, workflow management, and resource allocation
• Ensure full utilization of technician capabilities and manage overtime to meet customer expectations
• Monitor production, turnaround times, and overall team performance; provide weekly and monthly operational reports
• Maintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirements
• Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction
• Ensure accuracy and reliability of calibration services through strong quality control practices
• Support and participate in internal and external audits; address nonconformities and implement corrective actions
• Oversee calibration of lab standards and assist technical and QA teams with metrology-related issues
• Review warranties, evaluate technical concerns, and resolve escalated calibration challenges
• Lead, mentor, and develop technicians and support staff; provide coaching, training, and performance feedback
• Participate in hiring, onboarding, and performance reviews
• Foster a positive, collaborative, and high-performance work culture
• Build and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional service
• Identify growth opportunities and collaborate with sales teams to expand the customer base
• Manage branch P&L, including budgeting, expense control, and financial analysis to ensure profitability
• Track and report key performance metrics, providing insights and recommendations for improvement
• Perform other duties as assigned to support branch success

Requirements:

• 5-10+ years of experience in a technical or operations-focused environment, including at least 2-5 years of leadership experience.
• Hands-on experience calibrating test and measurement equipment.
• High school diploma or GED required
• Working knowledge of ISO/IEC 17025 requirements.
• Military PMEL/TMDE/GPETE training or an Associate’s Degree in Electronics or related technical field preferred.
• Proficiency with Microsoft Office and general computer applications.
• ASQ CCT certification or equivalent training is a plus.
• Exposure to budgeting, quoting, or cost control preferred
• P&L or operational management experience preferred