Company: Monroe Restoration and Cleaning
Location: Elkhart, IN
Hiring Manager: David Fleckner
Position: Branch Manager

Role Overview

The Branch Manager will lead Monroe Restoration’s Elkhart, IN branch, with full accountability for revenue growth, profitability, operational efficiency, and team performance. This leader must balance immediate operational demands with long-term growth goals while fully embracing Monroe’s EOS-driven culture and core values. The role requires someone who is coachable, decisive under pressure, and committed to building strong relationships—with both the internal team and external partners.

Performance Objectives

Within 90 Days (Learn, Assess, Integrate):

• Build trust with team, vendors, and clients.
• Deliver a full assessment of branch strengths, gaps, and opportunities.
• Lead through at least one major project or operational challenge.
• Ensure no disruption to branch performance during transition.

Within 180 Days (Stabilize, Improve, Lead):

• Implement EOS-based processes, accountability structures, and scorecards.
• Improve job costing accuracy and reduce operational slippage.
• Strengthen referral partner and carrier relationships.
• Demonstrate measurable improvements in KPIs (revenue, margin, job completion).

Within 365 Days (Grow, Optimize, Deliver):

• Achieve or exceed annual branch revenue and profitability goals.
• Embed EOS fully into branch rhythm (Level 10s, scorecards, Rocks).
• Mentor and develop high-potential team members for succession planning.
• Expand market share and strengthen Monroe’s reputation as a top-tier provider.

Key Measures of Success

• Revenue Growth: Meet or exceed branch annual revenue targets as they relate to the $5 million 3-year picture.
• Gross Margin Performance: Maintain or improve 50% gross margin year-over-year.
• Operational Efficiency: 10% reduction in project cycle time; ≥90% on-time completion.
• Customer Satisfaction: ≥90% CSAT/NPS; complaints resolved in 24–48 hrs.
• Employee Retention & Engagement: ≤15% turnover; ≥85% engagement.

Core Competencies

• Leadership & Coaching: Inspires, holds accountable, and builds strong cross-functional teams.
• Financial & Operational Management: P&L ownership, forecasting, and KPI-driven decision making.
• Customer Relationship Management: Builds lasting trust with carriers, clients, and partners.
• Problem-Solving & Decision-Making: Decisive under pressure, balancing speed with accuracy.
• EOS Integration & Process Discipline: Applies EOS tools to align people, process, and performance.

Must-Have Qualifications

• 3–5+ years in management or supervisory leadership (restoration, construction, or related service industry).
• Proven experience managing P&L, KPIs, and operational performance.
• Track record of building customer, carrier, and vendor relationships.
• Familiarity with restoration/reconstruction workflows and insurance claim processes.
• Ability to lead under pressure during high-stakes restoration events.
• Proficiency in Microsoft Office and operational systems (Xactimate, Encircle, PSA, or similar).
• Strong cultural alignment with Monroe’s core values: Relationships Matter, Coachable, Winning Together.

Nice-to-Have Qualifications

• IICRC certifications (WRT, ASD, FSRT, AMRT, OCT, etc.).
• Experience leading multi-branch or cross-functional teams.
• Familiarity with EOS tools (Level 10s, Rocks, Scorecards).
• Existing relationships with insurance carriers, adjusters, or property managers.
• Demonstrated success growing market share in competitive environments.

Company Core Values

• Relationships Matter – Build trust, serve with integrity, and always do the right thing.
• Coachable – Embrace feedback, adapt, and commit to lifelong learning.
• Winning Together – Align goals, exceed expectations, and celebrate success through EOS.

The Monroe Difference

• Purpose-Driven: Restoring property and lives after disaster.
• Culture-First: EOS-aligned, accountability-driven, and values-based.
• Growth Opportunity: Pathway from Branch Manager → General Manager → District Manager.
• Impact Role: Opportunity to shape culture and lead a branch through growth and transformation.

Insurance & Financial Benefits

• Health, Dental, and Vision: Comprehensive insurance coverage is provided.
• Life Insurance: Coverage is available for employees.
• Disability Insurance: Both short-term and long-term disability coverage are offered.
• 401(k) Retirement Plan: The company offers a 401(k) retirement plan with an 8% company match contribution.

Time Off & Wellness

• Paid Vacation and Holidays
• Paid Leave: The Family Medical Leave Act (FMLA) and other leaves of absence are available.
• Wellness Program: An in-house wellness program supports employee well-being.

Professional Development & Growth

• Training and Development: Both in-house and off-site training programs are available.
• Education/Tuition Assistance
• Career Development: Opportunities for career pathing and internal mobility are offered to support career growth.

Additional Perks & Support

• Employee Assistance Programs: Support is available through employee assistance programs and resource groups.
• Incentive Programs: Employee incentive programs are in place.
• Recognition: The company acknowledges and appreciates employee contributions.
• Community Involvement: Employees can participate in charitable giving and volunteer opportunities.