Benefits:

401(k)

Bonus based on performance

Company car

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Location: Charlotte, NC Reports to: Charlotte Status: Full-time

Pay Range $25–$27/hour

Position Summary

Pro-Serv Food Equipment is looking for a customer-focused Outside Sales & Customer Relations Representative to grow and maintain relationships with restaurants, schools, and commercial kitchens across the Charlotte market. This person is the face of Pro-Serv in the field: visiting customers, identifying service and equipment needs, and driving new business. They also handle parts receiving at the Charlotte branch so technicians have what they need to complete jobs.

Key Responsibilities

Customer Service & Relationship Building

Visit customers in person to build trust, check in on service experience, and resolve concerns

Serve as the main point of contact for assigned accounts

Follow up on completed service calls to ensure satisfaction

Work with dispatch and service leadership to resolve scheduling or service issues

Outside Sales

Prospect and develop new commercial accounts (restaurants, schools, institutions, property managers)

Promote Pro-Serv's preventive maintenance agreements, repair services, and equipment solutions

Prepare and present quotes and proposals, and follow up to close

Track leads, opportunities, and account activity in the company's systems

Represent Pro-Serv professionally at customer sites and local business events

Parts Receiving & Support

Receive, inspect, and verify incoming parts shipments against packing slips and purchase orders

Log, organize, and stock parts at the Charlotte branch

Coordinate parts pickup and delivery for technicians, and communicate parts status to service and dispatch

Report damaged, incorrect, or missing items to the vendor and the appropriate Pro-Serv team

Help keep the parts area clean, organized, and accurately counted

Qualifications

2+ years in outside sales, account management, customer service, or a related field (food service equipment, HVAC/R, or other trades a plus)

Strong communication and relationship-building skills

Comfortable with cold calls, in-person visits, and following up consistently

Basic computer skills (email, Microsoft Office, and ability to learn service/CRM software)

Organized and detail-oriented, especially with inventory and paperwork

Able to lift up to 50 lbs, and to stand, walk, and load/unload parts as needed

Valid driver's license and clean driving record

Ability to pass a background check and drug screen

Working Conditions

Combination of field visits and branch-based work. Regular local travel within the Charlotte area using a company vehicle is required.

Equal Opportunity Statement

Pro-Serv Food Equipment is an equal opportunity employer.