Job Description

Brand Besties is looking for an experienced Account Manager to serve as a direct client gateway to a portfolio of clients ranging from smaller to medium-sized marketing agencies to large, multi-national brands.  

This role is perfect for someone who loves a fast-paced, deadline-driven working environment, with the chance to grow our clients’ business and the company as a whole.  This is a people manager role, so the Account Manager also is responsible for leading a team of Talent Coordinators and setting the bar for quality standards within the company regarding productivity.

A critical function of the Account Manager is their central role in logistics and operations. They must be adept at identifying potential roadblocks related to budgets, resources, and timelines within their team’s clients’ events, and able to take action when necessary to resolve any issues. Account Managers are occasionally responsible for staffing events when the need arises -- for example when very large orders come in, or for rushed orders, etc., but are mostly focused on ensuring project completion in accordance to the stated budget/s and growing profit across their client portfolio.

The Account Manager will also work closely with Brand Besties’ senior management team to prospect new business and grow pre-existing client accounts.

Regular day-to-day tasks include the following:

• Processing of client staffing requests, scoping out pricing, and distributing orders across a team of Talent Coordinators/Coordinators
• Maintaining quality assurance of client deliverables, e.g., staff contact sheets, staff presentation decks, and client invoices
• Professionally communicating with client contacts to ensure Talent Coordinators receive all of the pertinent details required for successful event executions
• Tracking and monitoring Talent Coordinator performance, and implementing accountability measures through coaching and mentoring
• Working cross-functionally with the management team to lead Brand Besties onward to continuous growth and success

Qualifications

• Previous experience as an Account Manager in a marketing agency or PR/event planning firm or any other industry with high touch communication.
• Bachelor’s degree required, preferably in Marketing, Event Planning, or Business Management; MBA strongly preferred.
• Excellent communication skills in all media, such as on the phone, via email and text.
• Solid computer knowledge/experience, especially with SaaS-based collaboration suites, e.g., Google G Suite, SmartSheet, Salesforce, etc. and productivity software, e.g., Microsoft Excel, Word, and PowerPoint, etc. 
• Ability to successfully manage multiple tasks and meet deadlines while maintaining accuracy, attention to details, and adherence to company policies and procedures.
• Previous people management or leadership experience – or highly motivated to lead a team and drive for personal and team achievement

Additional Information

All your information will be kept confidential according to EEO guidelines.