Benefits:

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Bonus based on performance

Company parties

Free uniforms

Wellness resources

Job Summary

The Brand Excellence Administrator will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

This position requires a dependable individual able to serve in an administrative capacity. The Brand Excellence Administrator is expected to develop mastery of all shift roles and provide evaluation, training, and ancillary support to the franchise. Additionally, qualified candidates should be willing to provide and/or support community outreach or promotion. The individual is expected to assist the Franchise in pursuit of operational objectives and staff level support.

Essential Duties and Responsibilities

Assist in the sustainment of a high performing club and team centered upon customer service excellence

Elevate club level atmosphere through high energy and focus upon club operation optimization

Administrate in conjunction with Franchise Management and provide backup support to Club Management.

Assist in scheduling and supervising staff.

Member service oversight - Ensuring staff is providing a superior customer experience at all times

Assist in resolving or escalating employee issues or concerns

Involved in all front desk related activities including:

Receive phone calls in a friendly tone and provide administrative assistance with questions or concerns

Greet and register members and guests

New member enrollment

Conduct tours

Facilitate all member requests, issues and questions.

Provide ancillary oversight on club cleanliness and maintenance

Provide assistance in ordering and receiving supplies

Assist in tracking statistics and reports (weekly, monthly, and annually).

Backup staff support

Qualifications/Requirements

Dynamic, diligent, driven

Hard working, enthusiastic and energetic motivator

Sharp focus and strong problem resolution skills

Superior customer service skills with a clear passion for health, fitness, and wellness

Experience working as a Member Service Representative at Planet Fitness considered a plus

Critical thinking, integrity, and diplomacy necessary

Basic computer proficiency (Microsoft Suite).

Current CPR Certification recommended

High school diploma/GED equivalent required

Must be 18 year of age or older

Physical Demands

Potential for prolonged standing and walking during shift.

Engaging personality able to motivate others through clear, confident, and effective communication

Club operations may necessitate occasionally lifting of up to 50 lbs.

May have exposure to chemicals and disinfectants necessary to mitigate potential biohazards

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.