Job Description

As the Training and Operations Manager, you drive profitable sales growth by creating and executing all hiring plans and ensuring all Brand Associates are trained on all company programs, initiatives and standard operating procedures. You are the subject matter expert in REI operating procedures, people processes, and product knowledge. You are responsible for creating a culture of engagement and high performance in our Brand Associates through their ongoing training and development.

PLEASE NOTE THAT BEFORE BECOMING AN OPERATIONS MANAGER YOU MUST TRAIN IN ALL DEPARTMENTS AT REI

CORE RESPONSIBILITIES:

• Oversee the brand associates
• Meet with clients and prospective customers
• Train in Product knowledge
• Handle customer complaints
• Help with onboarding

QUALIFICATIONS:

• Bachelors preferred but not required
• Excellent communication skills
• Professional Experience
• Ability to work under pressure
• Organization skills

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Training and Teaching Others, Training Delivery, Training Design, Training Solutions, Management Training, Sales Trainer, Business Operations, Labor and Development Operations, Recruiting Operations, Field Operations Manager, Talent Acquisition Operations