Benefits:

401(k)

Dental insurance

Health insurance

Conducting brand audits: Performing regular, detailed assessments of company locations, products, and services to verify compliance with brand standards. Audits can be announced or unannounced.

Providing employee training: Developing and delivering training programs to educate new and current staff on brand guidelines, operational procedures, and customer service expectations.

Creating training materials: Designing and updating instructional materials, including policies, procedures, workflows, and presentations.

Analyzing and reporting: Documenting audit findings, identifying trends, and creating reports for management on areas of non-compliance and opportunities for improvement.

Ensuring corrective action: Working with management to develop action plans and following up to ensure that identified issues are addressed.

Advising leadership: Providing data-informed insights to help leadership optimize brand strategy and ensure brand integrity.

Maintaining compliance: Ensuring all operations adhere to corporate, brand, and regulatory standards, such as safety and security regulations.

Necessary skills and qualifications

Successful Brand Standard auditors and trainers possess a mix of technical knowledge and interpersonal skills.

Education: A bachelor's degree in a relevant field like marketing, business, or communications is often required or preferred.

Experience: Previous experience in quality assurance, internal auditing, or a specific industry (such as hospitality or retail) is highly valued.

Analytical skills: A strong ability to pay attention to detail, analyze data, and perform logical, critical thinking is essential.

Communication skills: Excellent written and verbal communication is necessary for documenting reports, presenting findings, and conducting training sessions.

Training skills: The ability to develop effective training materials and use diverse training techniques to educate staff is crucial.

Soft skills: Emotional intelligence, relationship-building, and collaborative skills are vital for driving change and gaining cooperation from staff.

Technical proficiency: The role requires confidence with computers and relevant software, including Microsoft Office applications and data analysis tools.

Knowledge of Lightspeed and Marriott systems is a plus