Job Description
AIDEN Advertising is looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.
Salary range: $44000 - $52000 per year.
RESPONSIBILITIES
- Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.
- Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.
- Partner with customers to effectively resolve issues
- Provide internal feedback on how we can better serve our clients in the product road map for continuous improvement.
- Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
- Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.
- Show composure, resilience, and flexibility in AIDEN’s fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.