At Branded Logistics in Fort Collins, CO, we are seeking a dedicated Customer Support Specialist to join our team. As a pivotal member of our customer service department, you will be instrumental in providing top-notch support to our valued clients. Your role will involve resolving inquiries efficiently, ensuring customer satisfaction, and upholding our company's reputation for stellar service. With a competitive hourly salary of $16, this position offers an exciting opportunity to engage with customers, showcase your problem-solving skills, and contribute to our commitment to excellence. If you thrive in a fast-paced environment, possess exceptional communication abilities, and enjoy helping others, we welcome you to apply and be part of our Branded Logistics family. Responsibilities: • Provide timely and accurate responses to customer inquiries via phone, email, and chat. • Ensure customer satisfaction by addressing and resolving issues in a professional and efficient manner. • Maintain detailed records of customer interactions and transactions. • Collaborate with other team members to identify and implement process improvements for better customer service. • Assist in training new customer support team members on company policies and procedures. Qualifications: • Customer Service Experience • US Work Authorization • Microsoft Office Skills (Determined by an Assessment) • Education Level • Strong communication skills Compensation: $16 hourly

• Provide timely and accurate responses to customer inquiries via phone, email, and chat. • Ensure customer satisfaction by addressing and resolving issues in a professional and efficient manner. • Maintain detailed records of customer interactions and transactions. • Collaborate with other team members to identify and implement process improvements for better customer service. • Assist in training new customer support team members on company policies and procedures.