Job Description
ABOUT BRANDFOX:
Brandfox is a full-service order fulfillment and third-party logistics solutions partner in the eCommerce market. This fast-moving company has industry-leading technology, state-of-the-art warehouse automation, and a culture that has earned us the Shopify preferred partner in the fulfillment industry. Unlike other 3PL companies, we view our clients as partners in this journey.
Our difference has earned us Central Penn Business Journal’s Emerging Business of 2020, multi-location growth, and lots of opportunities for advancement with our team members. We are disrupting the way businesses view eCommerce by providing long-lasting, meaningful partnerships.
JOB PURPOSE:
Operation Managers are the drivers of our operational excellence and partnership with our clients, their brand, and their customers. This operational excellence and partnership are what sets us apart from other 3PLs.
We are growing and scaling at a tremendous rate and looking for leaders who want to build and while continuing to provide the best experience for our clients and employees. We are a fun, high-performance team that is data and metric-centric. It’s in our name-- we love the brands we service and own our craft in operational and fulfillment excellence.
OBJECTIVES OF THIS ROLE
Support, mentor, and motivate your salaried and hourly workforce
Lead large-scope projects with site and regional impact
Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
Monitor, manage and drive efficiencies through the use of data and KPI management
Manage safety, quality, productivity, and customer delivery promises
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Conduct weekly meetings and reviews with respective clients regarding performance and SLAs
SKILLS AND QUALIFICATIONS
Bachelor’s degree in business, supply chain, or related field, or 3-5 years relevant experience
Experience managing a team of 2+ salaried employees and up to 100 indirect employees
Experience in distribution functions of pick and pack, receiving, and value-added service operations
Strong familiarity and emphasis with regards to inventory integrity and quality through performing best practices
Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
Demonstrated problem-solving skills and analytical skills
Excellent customer service skills, communication skills, and interpersonal skills
Track record of meeting or exceeding department performance goals
Self-starter with scrappy tool building experience
Company Description
Brandfox is a full-service order fulfillment and third-party logistics solutions partner in the eCommerce market. This fast-moving company has industry-leading technology, state-of-the-art warehouse automation, and a culture that has earned us the Shopify preferred partner in the fulfillment industry. Unlike other 3PL companies, we view our clients as full-on partners. We are disrupting the way businesses view eCommerce by providing long-lasting, meaningful partnerships.