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Company: Odyssey Power Corporation
Service Area: San Francisco Bay Area
Position Type: In the field
Pay Range: $52,000.00 - $95,680.00 per year (paid overtime)

Job Title: UPS Field Service Engineer

Are you a UPS Field Service Engineer with impressive on-site customer service abilities? Odyssey Power Corporation seeks an uninterrupted power supply engineer to join our growing team in Northern California. This position provides on-site technical services to our valued customers. **

** About Odyssey Power Corporation:

Odyssey Power Corporation is the leading expert in the critical power industry. They provide maintenance of uninterruptible power supply (UPS) systems and generator equipment along with turnkey equipment installations for every business sector all around Northern California, Southern California, and the Western Region of the United States. Each member of their field team averages over 20 years of industry experience in uninterruptible power system maintenance, UPS repair, remote monitoring, and emergency power installation. **

** Job Summary:

The UPS Field Service Engineer is responsible for providing professional technical services to customers, including technical site analysis to resolve customer issues and to perform remedial maintenance & repair duties on various makes, models, and sizes of UPS Systems. Systems will include a complete range of single-phase, 3-phase UPS Systems, Switch Gear, Battery Plants, DC Plants, inverters, ATS and associated peripherals. Fundamental knowledge of electrical distribution systems, basic test and measurement equipment, fundamental knowledge of electrical code and IEEE requirements, and in-depth knowledge of electronic principles is required. A high level of customer service skills is required as well as the ability to travel regionally. On an “as needed” basis.

Essential Duties:

• Perform Startup/Commissioning on UPS equipment across various product lines both single-module and multi-module systems.
• Perform Preventive Maintenance on various makes and models of single-module and multi-module systems.
• Perform Unscheduled Maintenance and repairs on various makes and models of UPS Systems equipment on single-module and multi-module systems up to 1000 kVA.
• Perform basic Power Audits of customer distribution systems.
• Document all required information for each site visit performed on the UPS Systems and Battery Plants.
• Be prepared to always respond promptly and professionally to emergency calls including holidays and weekends.
• Work with the OEMs for UPS Systems Software upgrades and other OEM-required repairs.
• Stay current in all aspects of revisions, updates, and new additions to UPS Systems of different makes and models.
• Maintain the integrity of site information and provide updates to the UPS Supervisor & UPS Service Manager.
• Train other Field Service Engineers on product knowledge when required.

Requirements/Experience:

• Minimum 5 years of related experience/training or equivalent combination of both education and experience.
• Must be open to working overtime, including evenings, holidays, and weekends as needed.
• Participate in “On-Call” rotation.
• Exceptional communication and customer service skills.
• Preferred knowledge of electrical and mechanical systems (such as generators, switchgear, UPS systems, ATS units).
• Valid State Driver's License and clear driving record.
• Excellent organizational skills.
• Must have strong self-management skills.

Job Type: Full-time

Pay: $52,000.00 - $95,680.00 per year (paid overtime)

Benefits:

• 401(k)
• Health insurance
• Vision
• Dental
• Sick pay
• Vacation pay
• Company vehicle
• Company Cell phone
• Company credit card

Experience level:

• 2 years

Schedule:

• 8-hour shift

Experience:

• Uninterruptible power supply: 2 years (Required)

Work Location: In the field, SF Bay Area