COMPANY OVERVIEW
With a culture of constant improvement, Brandt Hospitality Group is working to grow our business by growing our people.
Our corporate office is headquartered in Fargo, North Dakota, and supports the construction and management of our hotels. BHG currently manages 16 hotels, both newly constructed and acquired, with 2 more hotels opening in 2022.
We are building hotels from Oregon to Maine and can offer a wide range of opportunities at every level of the hotel business. There will never be a better time to join an inspired, growing company than right now.
JOB SUMMARY
As Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you!
RESPONSIBILITIES
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Answer and route calls as appropriate; take guest messages with accuracy.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift.
Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Process all market and retail transactions for the guests.
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
High School Graduate or GED required.
Knowledge of front desk operations and procedures, guest services and hotel services.
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
Able to work independently and desire to participate as part of a team.
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
Able to work in a fast-paced environment.
BENEFITS
Associate Hotel Discounts Worldwide!
PTO Accrual from day one!
Health, Dental and Vision Insurance
401(k) with Employer Match
Short Term & Long Term Disability Insurance
Paid Life Insurance
Employee Assistance Program