Benefits:
Employee discounts
Free uniforms
Paid time off
COMPANY OVERVIEW
With a culture of constant improvement, Brandt Hospitality Group is working to grow our business by growing our people.
Our corporate office is headquartered in Fargo, North Dakota, and supports the construction and management of our hotels. BHG currently manages 18 hotels, both newly constructed and acquired, with two more slated to open in 2023.
We are building hotels from Oregon to Maine and can offer a wide range of opportunities at every level of the hotel business. There will never be a better time to join an inspired, growing company than right now.
JOB SUMMARY:
As Supervisor Housekeeping, you will be responsible for managing the overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. You will also ensure that the housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply!
RESPONSIBILITIES
Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling.
Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
Issue daily assignments to all housekeepers and laundry attendants.
Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area.
Implement and maintain ongoing general cleaning programs.
Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis.
Conduct monthly department meetings with housekeeping staff.
Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.
Assist in resolving guest complaints regarding service and/or room cleanliness.
Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.
QUALIFICATIONS
Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.
Knowledge of housekeeping and laundry operations and procedures.
Knowledge of proper use and storage of cleaning chemicals.
Knowledge of equipment such as vacuums, commercial washers and dryers.
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.
Able to prioritize and organize work assignments and delegate responsibilities.
Demonstrate genuine care for customers and team members.
Able to work in a fast paced environment.
Able to access and input information into computer.
BENEFITS
Associate Hotel Discounts Worldwide!
PTO Accrual from day one!
Health, Dental and Vision Insurance
401(k) with Employer Match
Short Term & Long Term Disability Insurance
Paid Life Insurance
Employee Assistance Program