Job Description

Customer Service for Women's E-Commerce

Must be located in Los Angeles

PART TIME POSITION TO FULL TIME:  (Position will be remote until further notice)

RESPONSIBILITIES

• Resolve customer inquires via phone, email, and online chat.
• Answers incoming customer calls regarding billing issues, product problems, service questions and general concerns.
• Assist with maintaining and creating records.
• Issue replacement packages for orders, and process refunds.
• Contribute to team effort by accomplishing related results as needed.
• Provide advice in customer selection.
• Be knowledgable about the product and answer questions regarding style, fit, color, etc.

REQUIREMENTS

• Proficient on Macs
• Experience utilizing Magento 2 and Shopify or other digital assets management systems
• Strong phone contact handling skills and active listening
• Outstanding communication skills, independent, detail oriented.
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize and manage time effectively
• Interest in women's fashion

WE ARE LOOKING FOR A GREAT ADDITION TO OUR TEAM!

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