Position Title: Account Manager

Reports To: Regional Vice President

Market: Charlotte, NC

Compensation: $65k base salary plus 3% Commissions paid monthly on the first year of maintenance contracts. An extra 1% for everything sold above $2mm,
1% on Enhancements up to Goal, 2% after Goal is reached. Enhancements are paid quarterly, Maintenance paid Monthly.

FYI, the company has several Account Managers earning over $130k per year on this commission plan.

Benefits: Healthcare Insurance from BCBS, 401k Match, PTO, Take Home Vehicle (Nissan), Gas Card, Cell Phone, Lap Top, etc.

Our client is growing at a brisk pace as they had 30% growth in 2022 and are looking to hire a dynamic Account Manager for the Charlotte, NC market. This position will manage up to $2 million in customer contract/work order work, achieving budgeted up sale goals for enhancements, and achieving budgeted contract renewals, and overall client satisfaction.

Position Overview

The Account Manager is an experienced professional self directing the activities to achieve service goals of their clients. The Account Manager is the primary point of contact for an assigned book of business responsible for overall site quality, achieving sales goals and achieving renewal goals.

Essential Responsibilities

•  Establish and maintain a client relationship.
•  Be the primary point of contact for customer calls, complaints, and other service needs.
•  Manage site quality through site walk-throughs and analysis with the client.
•  Maintain and communicate site issues list and monitor the resolution.
•  Establish, communicate, and maintain site budgets outlining annual client spending for contract, enhancement, and Irrigation work.
•  Be proactive to identify and to sell potential up sale opportunities to enhance or resolve problems on client sites. This includes but is not limited to issues of color, drainage, irrigation, tree removal, mulch, landscape redesign, etc., in order to enhance the property value for the client.
•  Design and estimate work orders in Aspire and deliver for approval by the client.
•  Work with operations manager and field supervisors on communicating schedules for the delivery of work orders.
•  Work with operations as required to properly manage enhancement work.
•  Conduct ongoing customer review meetings to ensure customer satisfaction.
•  Initiate and conclude renewals for grounds maintenance contracts.
•  Responsible for reviewing customer accounts for proper billing and invoicing.
•  Responsible for working with administrative department to resolve any billing issues.
•  Report all write-offs and significant problems with customers.
•  Meet with clients to ensure expectations are being met and recommend enhancement opportunities.
•  Assist with collections for past-due customers in zone.
•  Perform all required administrative paperwork timely, accurately, and legibly.
•  Maintain a professional appearance by wearing proper uniform.
•  Arrive to work at scheduled time.
•  Assist with other duties as needed.

Knowledge, Experience, and Other Requirements

• This position prefers a two-year or four-year degree in landscape horticulture, or a related field,
• A minimum of two - four years of experience as a sales manager or manager in Landscape maintenance or a related field. 
•  Must have demonstrated background in sales and service management with a strong emphasis on communication, sales, and relationship skills. 
•  Knowledge of standard landscape horticultural practices is required along with a basic understanding of hardscape and irrigation concepts. 
•  Candidate must be proficient in the use of computers and have a working knowledge of Microsoft Office specifically Word and Excel. 
•  Basic Spanish language skills is preferred. 
•  Candidate must have excellent organizational skills and a keen attention to detail. 
•  Be able to pass an initial drug test, MVR and Criminal background

If you feel you are a good fit for this role, please respond to the job posting by sending us a copy of your resume and we will get back to you.