Job Title: Account Manager, Residential Landscape Services
Location: Mt. Pleasant, SC
Reports To: Director of Maintenance
Compensation:
$66k base salary plus 10% annual bonus, $250/month health insurance allowance, Company Vehicle usage during working hours, PTO, Cell, Laptop. The company is closed the week between Christmas and New Year.
The Maintenance Account Manager is the tip-of-the-spear for client service and interaction. They will assess and sell services to new leads; interact with existing clients in their assigned geography (Daniel Island); and lead, monitor, and supervise the maintenance crews (4-5) servicing properties in the Account Manager’s geography.
They will assist the Maintenance Department Manager with the proper execution of activities in the Maintenance Department and coordinate with the Enhancement Team Leader for enhancement and small-project services within their book of business.
They will coordinate directly with chemical, irrigation, and lighting technicians for the execution of specialty services for their clients and with the Landscape Department for design and installation leads that come from their client base.
Ideal Candidate Characteristics:
Mission for the Maintenance Account Manager Leader:
The Maintenance Account Manager establishes, develops and maintains long-term client relationships with a key focus on retention, production, and sales of seasonal services.
Duties to include, but not limited to:
- Maximizing retention of current accounts;
- Ensuring client service expectations and quality are met;
- Resolving client issues;
- Providing landscape enhancement opportunities to clients;
- Overseeing Crew Leaders and providing oversight of field operations; - Creating and executing a schedule of consistent communication with clients thru site visits, emails, and telephone communications.
Account Managers are key in the development and training of Crew Leaders and Crew members. Account Managers will manage the scheduling of their crews' operations, ensure they maintain the highest level of safety awareness and practices, and promoting the highest level of quality standards at all of their properties.
Outcomes: