Job Description

DO NOT APPLY UNLESS YOU WANT TO HELP PEOPLE GET BETTER.

If you are looking for the typical medical office admin job where you oversee pushing paperwork, chasing down insurance payments and having to deal with upset people all day...THEN DO NOT READ FURTHER!

The average medical office hires people to do tasks all day! They hire people to shuffle paperwork, chase down insurance payments and then oh yeah, if there's time DEAL WITH PATIENTS!

If you are truly committed to helping people by listening and asking questions and making sure that they get the help they absolutely need...THEN READ ON!

Are you truly committed to be a team player and helping build the systems needed to stay in touch with and ensure people get the help they are looking for?

Are you a good listener and communicate effectively with people in a manner that is compassionate and empathetic?

Are you able to speak up when you see something that is not working, and can you anticipate the needs of other people because you show up for work knowing that the SMALLEST DETAILS always make the difference?

Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning?

If so, you could be just the person we are looking for to be a part of our patient service team at our front desk.

ABOUT US – BREAKAWAY PHYSICAL THERAPY, LLC:

If that is you, then we want to hear from you! We are a physical therapy clinic in Crofton, Maryland that is experiencing rapid growth and are looking for someone that truly wants to HELP PEOPLE to anchor our front desk. We have an incredible reputation and a passion for the people that walk through our doors.

We believe you can only do your job if you continue to grow, and we dedicate time to every week to on-going education and provide an immense amount of training, teaching, and coaching. Much of our growth is due to the culture created by our staff, where employees come to work firstly to HELP PEOPLE and we have patients that look forward to coming back time and time again. We have very talented employees waiting to welcome you to the team!

www.breakawaypt.com is the website of our clinic for your inspection.

We have put together a team of World Class Therapists and support staff.

And now we are offering you an opportunity to join this once in a lifetime team.

The right person is likely to have been working in a customer-facing environment and has a track record of being empathetic and listening to patients and potential patients. If you cannot spend 15 minutes on the phone with a new patient listening to what they need so you guide them with the help that they absolutely need, then DON'T APPLY.

THE ROLE:

You will be responsible for managing a front desk and providing a Disney level waiting room experience!

Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. You will do that by creating the type of customer service experience that patients will be happy to pay for - and just as happy to tell others about.

THE TASKS:

• Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
• Successfully handle price objections
• Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
• Provide an exceptional waiting room environment for our patients that they will look forward to coming back to
• Ensure that people who call requesting appointments are placed on the schedule and understand the true time and cost commitment involved in physical therapy
• Ensure people show up excited for their first appointment after scheduling
• Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
• Organize and plan all schedules – maximizing efficiency and revenue for the clinic
• Foster deep relationships with patients to make them feel like they are truly a part of the Breakaway family.
• Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business

SKILLS/COMPETENCIES NEEDED:

• Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (EMPATHY)
• Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (INSIGHTFUL AND KNOWLEDGEABLE)
• Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
• Provide a warm and welcoming greeting to patients when they arrive in the clinic (EXPERIENCE)
• Organization and planning: plan and organize schedules in an efficient, productive manner. Focuses on key priorities.
• Follow through on commitments: lives up to verbal and written agreements regardless of personal cost
• Demonstrate an ability to quickly and proficiently understand and absorb new information
• Attention to detail: does not let important details slip through the cracks
• Persistence: demonstrate tenacity and willingness to go the distance to get something done
• Proactivity: acts without being told what to do. Brings new ideas to the company

WHAT WE WILL DO FOR YOU:

• Provide you with ongoing training and support in the field of customer service and front desk administration
• Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff as well as very friendly customers
• Opportunity to develop and grow in a team that is value driven and strongly encourages personality-based service

TO APPLY:

Please submit your resume with a short cover letter explaining why you think you would be suitable and what you are looking for in the role (i.e. how can we make/keep you happy in the role if you are successful?)

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