Team Member (Full/Part Time)
Position Summary:
The Team Member is responsible for operating the game and enhancing the guest experience by providing excellent customer service.
Essential Functions:
Greet guests in lobby
Lead guests to game room and give verbal instructions
Answer questions and provide clues to facilitate guest game experience
Meet group after game has concluded to celebrate accomplishments
Track operating statistics
Reset game room for next group of guests
Prepare waivers for guest to sign
Answer phones and return voicemails
Monitor retail purchases as directed by General Manager
Book games
Job Requirements:
Good grasp of technology - basic computer skills, email, etc.…
Effective verbal and written communication skills
Provide enthusiastic service for all guests
Monitor guests activity and engage via computer screen up to 1 hour without distraction
Must be able to understand and verbally articulate the meaning of Breakout and clearly explain each game room
Need to be able to lift up to 30 lbs., reach, squat, kneel, and climb a ladder
Requires sitting for extended periods at a time