Job Description

Brewster Home Fashions -- a manufacturer and global distributor of home decor products is seeking a full-time Key Account Support Representative to join our team. In this role, you are responsible for ensuring that Brewster provides fast and accurate processing of customer transactions as well as troubleshooting any customer issues in a professional and effective manner.

As a Key Account Support Representative, you will be responsible for:

• Providing exceptional service at all times to our customers.
• Receive a wide range of orders and information from retail stores.
• Process email, phone and fax orders through a computer inventory system.
• Manage challenging customer issues in an effective and professional manner.
• Effectively troubleshoot customer problems and determine effective resolutions.
• Advise customers about shipping information on all in-stock or back-ordered items.
• Answer a variety of questions including, but not limited to pricing, stock availability, product, and company policies.
• Frequently exercises independent judgment and interpretation
• Assists with administrative tasks and projects.
• Additional responsibilities as required.

QUALIFICATIONS AND SKILLS

• 2-3 years of experience in a fast-paced customer service team, specifically in an inbound call center environment.
• Bilingual in French is highly preferred.
• Able to manage a significant workload in a fast-paced environment.
• Computer proficiency with strong Microsoft Office and Excel skills.
• Ability to work independently.
• Excellent interpersonal, oral, and written communication skills.
• Exceptional organizational and time management skills.
• Attention to detail.
• Experience working with SAP is preferred

Company Description

Brewster Home Fashions, LLC is a legacy home decor company founded in 1935. We opened our first office as a US regional distributor of wallpaper. Our roots are in traditional wallcoverings, but in the past decade, we've evolved into a home décor brand covering wall art, home accessories, flooring, small furniture, and more. Brewster is the creator of many popular brands including WallPops, NuWallpaper, FloorPops, A-Street Prints and a whole lot more! With a team of experienced in-house designers, and offices on three continents, we are equipped for producing fresh and original products for worldwide distribution to both residential and commercial markets. Our company's core values encompass quality, style, innovation, and exceeding expectations for our customers.