We are looking for a pleasant, upbeat and detail oriented Front Office Coordinator to join our team! The right person must have a passion for the beauty and aesthetics industry.

Making an excellent first impression is critical for this role. You are the first and last impression of our practice. This position requires someone with excellent customer service skills, multi-tasking abilities, well organized, self-motivator, cheerful, professional and polished.

We are looking for someone who can learn about and explain the procedures we offer to callers. You will set the tone for each patient experience throughout their journey with our practice. The right person must possess a sense of ownership and pride in their performance and its impact on the company’s success. Your goal should always be to make our patients feel comfortable and cared for while in our office.

Specific Job Description

Greet patients promptly in a friendly, upbeat and courteous manner

Act as a liaison between patients, providers and staff

Answer phones, taking messages, screening, transferring calls or distribute message and follow-up

Schedule and confirm patient appointments, convert incoming patient inquiries to booked consultations and services

Verify schedule efficiency

Master a basic understanding of each service offered

Enter charges, take payments and balance daily

Manage and maintain patient loyalty programs

Receive, sort, and distribute daily mail and packages

Ensure reception area and front desk area is always clean, tidy and presentable

Monitor office supplies and keep accurate inventory

Monitor and update records and files

File correctly by alphabetic systems

Have strong verbal and written skills

Support evening marketing events when needed

Qualifications, Experience and Skills

5+ years of customer service experience, customer service in a luxury spa or plastic surgery office is a plus

Ability to interact in a consistently professional and courteous manner with co-workers, patients, physicians, and all others with whom contact occurs in the workplace.

Ability to communicate clearly in person and on the phone, and establish/maintain cooperative relationships with patients and their families

Critical thinker and able to adapt to a challenging environment

Great time-management and organization skills

Customer-oriented mindset

Ability to multi-task and prioritize

Social media a plus

High school diploma or GED

A cover letter must accompany resume to be considered