Job Description
The Patient Care Coordinator is responsible for assisting the Director of Patient Care Services in day to day clinical operations for the branch to ensure a seamless and organized hospice care system. The Patient Care Coordinator maintains a comprehensive working knowledge to assist in training new clinical staff, and to serve as a resource for field staff.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Coordinates training for new hires; to include EMR training, orientation books, and clinical supplies.
- Assists Quality assurance with chart audits, clinical authorizations review and auditing compliance for patients.
- Works with the Director of Patient Care Services and staff clinicians to gather, collate, and report patient care summary information to Case Managers.
- Regularly participates in interdisciplinary group meetings and assures through attendance and record reviews that meetings are conducted in accordance with Agency and CMS regulations.
- Maintains comprehensive working knowledge of patients and ensures the needed documents are received and organized in the system.
- Works with all members of the clinical team to ensure that patients are following physician plan of care orders.
- Works with the Director of Patient Care Services and Scheduling teams to ensure proper staff utilization, and confirms that consents and NMNOC's are plotted to correctly on start of care.
- Assists with Quality Assurance of referral documentation.
- Approve and track supply orders for the branch to ensure availability of sufficient inventory for clinicians.
- Communicates schedule with triage and on-call staff.
- Obtains orders for intake and completes a random examination for Quality Assurance of patient referrals.
- Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Bridge Hospice.
- Participation in Quality Assurance/Performance Improvement Program and Bridge Hospice sponsored training.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.