Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Are you drawn to the water and the boating lifestyle? Do you like the idea of leading a team to help people enjoy boating? Are you looking to join a company committed to providing great experiences for team and guests alike?

We extend an invitation for the role of Operations Manager at our Highlands Boating Club and Rentals, located in the scenic Highlands, New Jersey.

Our boating hospitality company features a unique Boating Club, Boat Rentals, and Boat Training services in Highlands, NJ. Our affiliate enterprise at Lake Hopatcong mirrors these offers while also providing boat repairs, new and used boat sales, and an array of related boating services. We encourage you to check out our services on BridgeMarina.com and see where your contributions might fit, help, and improve our offerings.

We envision the ideal candidate as someone who will exhibit a blend of boating enthusiasm, leadership, customer service skills, management capabilities, and a disciplined approach. This position offers a balanced blend of indoor and outdoor responsibilities across the changing seasons, providing a unique chance to engage with both boats and boating enthusiasts. This role will emerge you in boating; being on the dock of the bay, boating opportunities, and experiences on the water and in this waterside community.

Your responsibilities:

Operations Management: As branch manager your role will be pivotal in ensuring smooth and safe operations. You will be responsible for implementing operational procedures and policies that promote good safety and customer expereince for all guests, team, and equipment.

Team Management: You will develop, train, and oversee an operations team of seasonal teammates to ensure all are well-trained, safe, and capable.

Customer Service: Delivering exceptional customer service is crucial to retain members and attract new clientele, and you will ensure that guests have a safe and enjoyable experience. This includes addressing any concerns or complaints, managing bookings, and leading efforts to improve service delivery.

Fleet management: You will oversee the readiness of a fleet of single engine boats recreational boats (fifteen boats and growing), ensuring state, federal, and local compliance with safety regulations and standards.

Sales Support: You will work closely with the sales and marketing departments to promote training courses, boat rentals, and membership enrollments.

Fiscal Management: You will have a significant role in managing finances, including budget oversight, reporting, and meeting financial targets. You will collaborate with the president and administration to ensure offerings align with financial goals.

What skills you need:

A positive and supportive attitude, a solid work ethic, and a genuine enjoyment in assisting others.

Skilled in managing operations, implementing procedures and safety guidelines to ensure a smooth and safe working environment.

Ability to learn local, state, and federal safety regulations, coupled with an ability to ensure adherence to regulations every day.

Basic mechanical knowledge to supervise the maintenance and readiness of our fleet, ensuring they are in top condition for use.

Skilled in leading, training, and managing a small team to ensure they are well-prepared, safe, and proficient in their roles, while also fostering a positive and enjoyable work environment in line with the company culture.

Exceptional customer service skills with a focus on creating a welcoming, enjoyable, and safe experience for all guests.

Ability to address and resolve concerns or complaints in a timely and professional manner.

Ability and willingness to work with sales and marketing teams to promote services, increase membership enrollments, and support sales efforts.

Skilled in following budgets and working to meet financial targets.

Ability to collaborate with owners and administrative departments to ensure offerings match the company's vision and goals.

Strong communication skills, able to clearly share information and ideas with team members, guests, and stakeholders, creating an open and inclusive environment.

Ability to skillfully operate single engine recreational boats, along with the physical agility, mobility, and endurance to work in indoor, outdoor, and dockside settings.

At Bridge Marina, we take pride in our welcoming, engaged, and safety-conscious team. Our core culture is built on the foundations of safety, guest focus, personal leadership, dependability, initiative, and teamwork. We thrive as a supportive, entrepreneurial small business, and our team members are those who appreciate the unique benefits of such an environment. Our colleagues find fulfillment in a job well done, take joy in the creative process, and in actively contributing to meaningful change. They seek more than just a means to an end; they aspire to be part of something. That 'something' is our distinct environment and our remarkable style of delivering unique boating services. To ensure the best fit our application process involves approximately three phone interviews and three in-person interviews.

This is a full-time year-round role. We are seeking a candidate who is able and equipped to navigate the in-season demands and values off-season flexibility, which fosters a healthy work-life balance for the right individual. During the summer season the roles schedule encompasses customary weekend and holiday commitments, offset by dependable mid-week time off, ensuring a balance between operational requirements and personal time. In the off-season, the schedule offers substantial flexibility, opportunities for remote work and more autonomous time management. We have found that team members who are nearby with a comfortable commute thrive best.

We are offering a competitive salary of $55,000-$60,000, commensurate with experience, ability, and fit. Plus, seasonal compensation bonuses for culture and performance success. Opportunities for advancement and increases are available, offering you the chance to evolve with our growing company. We offer a supportive health care package, IRA with a company contribution, sick time, and vacation time that supports well-being and peace of mind.

Bridge Marina does more than just boats; it is a place where people of all abilities come to learn to boat, to get on the water and to enjoy all the fun, entertainment and exploration boating can offer. You can feel the energy and enthusiasm when you step onto our docks on a sunny summer afternoon. Our team and company provides one of the most unique and inspiring boating experiences in the industry. We seek energizing people who would enjoy working on and around the water and working with boats and boaters. Bridge Marina inspires people to get on the water.

Learn more about us online at www.bridgemarina.com or on Facebook, Instagram or TikTok @brigemarina. We look forward to connecting with you.