Respond to technical service hardware repair requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives and networking devices at client locations in the area.
Installs, maintains, troubleshoots and repairs/replaces hardware components on a variety of equipment which may include enterprise servers, mainframe, networking, storage-subsystems and drives, telecommunications equipment, high-end document processing equipment, peripherals and PCs.
Provides deskside support including software, hardware and networking support for desktops, laptops and servers.
Ensures a high level of customer satisfaction and takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.
Maintains professionalism in actions, demeanor and dress.
TECHNICAL AND BEHAVIORAL SKILLS
High school diploma or GED required. Background investigation and drug screen required.
ACTIVE TOP SECRET / SCI CLEARANCE WITH CI POLYGRAPH MANDATORY
Must have valid driver’s license and reliable vehicle with appropriate insurance.
2+ years of experience in an enterprise field service support role providing break/fix hardware repair for a variety of vendor server, mass storage, desktop, core legacy and networking devices.
Ability to troubleshoot and repair enterprise-level software, hardware and operating system issues. Must be knowledgeable on various Microsoft operating systems and desktop applications.
Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers. Excellent problem solving skills.
A+ certification required. HPE, Cisco, Dell and EMC certifications are highly desired
Must be available for after-hours on-call rotation. Must be available for varying shifts on a rotating basis.
Qualifications
Qualifications
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Additional Information
All your information will be kept confidential according to EEO guidelines.