Job Description
Home Care Scheduler/Care Manager
HOME CARE SCHEDULER/CARE MANAGER
HIRING IMMEDIATELY!!!!!
$16-$20/hour
Hiring Immediately! Award-winning home care agency seeking a bright, cheerful, self-motivated, problem solver to grow with us and provide essential scheduling and care coordination to our home care clients and field staff. The home care scheduler is responsible for coordinating daily schedules for our caregivers and nurses, ensuring consistent coverage and maintaining the highest levels of satisfaction for both client and staff. Come grow your career with BrightStar Care of Coronado/El Cajon, La Mesa and San Diego!
RESPONSIBILITIES:
- Utilize computer software to maintain daily service schedule for clients and in-home care givers.
- Proactively monitor and identify scheduling gaps, and problem solve to ensure reliable coverage. This includes resolving last minute scheduling emergencies in a timely manner and, when necessary, being willing and able to cover caregiving shifts for callouts and scheduling gaps.
- Maintain excellent communication with all stakeholders via telephone, text, email, and in-person communications. Respond to inquiries and scheduling questions.
- Establish and maintain positive working relationships with current and potential patients, families, staff and other care partners – upholding our professional reputation for a positive can-do attitude with patience and empathy towards all.
- Available for weekend/after-hours on-call rotation using company-provided cell phone & computer.
- May be asked to assist with other office duties including, but not limited to, administrative, customer service, billing/coding, records, recruiting, and marketing activities.
ESSENTIAL SKILLS:
- Cheerful, positive attitude and ability to work well in a close team environment
- Dependable, self-motivated, takes initiative, and has the persistence to overcome challenges. Committed to accomplishing team goals and objectives.
· Excellent organization, time management, planning, and project management skills. Ability to multitask and work well under time pressure.
Resourceful, with excellent problem solving, judgment and organization skills
Customer service focused with strong interpersonal skills, teamwork and professionalism.
Excellent observation, verbal & written communication skills.
Unflappable, able to adapt and maintain poise when dealing with difficult or emotional customer situations.
Strong computer and phone skills, with an aptitude to learn new software and systems
QUALIFICATIONS:
- Minimum of one year of successful scheduling experience in a home care agency
- Proficient with MSOffice (Outlook, Word, Excel, and PowerPoint), internet, smart phones, and other technology
- Licensed driver with insured and reliable automobile with proof of insurance
BENEFITS:
- Weekly pay w/ direct deposit
- Cash bonuses for employee referrals, client referrals and 5-star reviews
- Nurse manager collaboration
- Great work environment with close-knit and supportive team
- We promote from within
- Paid training & continuing education
- National opportunities with over 350 locations across the US
- Award winning agency -- including 2019 and 2020 Home Care Pulse “Employer of Choice” for employee satisfaction
BrightStar Care is an Equal Opportunity Employer and we do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Job Types: Full-time
Pay: $16.00 - $18.00 per hour
Company Description
Come work for BrightStar Care, an independently owned and operated company looking to add inspired team members that share core values such as positivity and serving with a passion. We are interviewing and starting immediately.